Kristen McKee
Mount Vernon,WA
Summary
Driven Assistant Manager of Sales at Payless Shoe Source, I enhanced customer satisfaction and boosted sales through tailored solutions, securing long-term partnerships. Demonstrated punctuality, reliability, and a friendly demeanor, excelling in customer service and team development. Skilled in sales reporting and inventory management, I significantly contributed to strategic planning and operational efficiency.
I have been out of the workforce as a stay at home mom of 4 awesome kids. I have dedicated my time and efforts solely to them for the past 20 years.
Now that they are grown or in high school, I have the strong desire to gain employment with your company so I can not only contribute to society and the economy but also to provide for my family in this time of financial struggles.
Thank you so much for taking a chance on me…you won’t regret adding me to your team!
Overview
4
4
years of professional experience
Work History
Assistant Manager of Sales
Payless Shoe Source
01.2000 - 06.2002
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
- Coached employees on upselling products and recommending enhanced services.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Completed store opening and closing procedures by counting drawers and managing security.
- Generated sales report to help upper management make effective decisions and sales plans.
Sales Associate
JC Penney Stores
09.1998 - 12.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma - General
Sedro-Woolley High School
Sedro-Woolley, WA06.2001
Skills
- Punctual and reliable
- Trustworthy and honest
- Caring/friendly tone & demeanor
- Motivated to learn
- Detail oriented with high standards of customer satisfaction
Timeline
Assistant Manager of Sales
Payless Shoe Source
01.2000 - 06.2002
Sales Associate
JC Penney Stores
09.1998 - 12.2001
Diploma - General
Sedro-Woolley High School