Kristen Meier
Poway,CA
Summary
Experienced human resources and culture professional with business strategy and team first mindset. Utilize collaborative approaches to enhance team performance and morale. Knowledge and experience implementing HR policies that align with organizational goals.
Overview
18
18
years of professional experience
Work History
Associate Director, Human Resources
BPS Bioscience Inc.
San Diego, CA
01.2025 - Current
- Serve as the sole HR leader reporting directly to the CEO & President, responsible for all HR functions and initiatives for company of 95 employees.
- Achieved increased employee net promoter score by 39 points through successful organization of company events and leading the company events committee.
- Improved turnover to 10% YTD from 23%LY, supported 15% headcount growth, and maintained 90% employee retention.
- Reduced workplace injuries by 40% by establishing and leading safety and security for the organization.
- Direct each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Cultivate strong relationships with department leaders to facilitate workforce planning and succession strategies.
- Implemented and maintain employee training programs. Achieved 100% required training completion for CA mandatory training and for ISO9001 audit purposes.
- Implemented a comprehensive exit interview process to gather insights, reduce turnover, and improve organizational culture initiatives.
- Maintain an "open door" culture to encourage employee communication and resolution of issues.
- Coordinate and work with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Manage complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Oversee and benefits enrollment, workers compensation, ADA, FMLA and handbook policies.
Sr. Manager, Human Resources
BPS Bioscience Inc.
San Diego, CA
11.2020 - 12.2024
- Analyzed labor laws and assessed employer requirements through active listening and detailed investigations.
- Collaborated with senior leadership and middle managers to execute performance management and coaching strategies.
- Coordinated and guided monthly department meetings to strengthen collaborative efforts and improve team dynamics.
- Conducted in-depth analysis of annual employee engagement survey results to inform organizational health assessments.
- Developed effective job descriptions.
- Implemented mandatory training programs on sexual harassment and abusive conduct prevention for all employees, reinforcing adherence to state regulations.
- Supervise FMLA, CFRA, and workers' compensation procedures, ensuring alignment with established regulatory guidelines.
- Coordinate with brokers to develop and implement comprehensive benefits guides for annual open enrollment, ensuring clarity and accessibility for all employees.
- Analyze compensation data to define and optimize competitive salary structures for organizational effectiveness.
- Achieved alignment of company policies with organizational objectives through collaborative development and revision efforts.
- Formulated and enforced comprehensive policies and procedures for COVID-19 response, ensuring a safe work environment for all staff.
Human Resources Manager
Argen Corporation
San Diego, CA
02.2018 - 07.2020
- Oversaw full cycle recruitment process from entry level positions up to Vice President and Executive positions
- Developed managers' interviewing and staffing techniques which led to a 10% reduction in overall turnover
- Trained managers how to coach and effectively manage the performance of their employees
- Established and maintained partnerships with several staffing agencies to support all departments within the company
- Spearheaded Employee Engagement Survey, conducted feedback meetings, collaborated with department Directors and Executives to implement change and increased engagement score by 10
- Established policies and procedures for the company handbook
- Managed workers compensation, LOA and ADA processes
- Involved in compensation planning
- Responsible for Affirmative Action Plan and maintenance of all Federal and State compliance reports and logs
- Executed Professional Employer Organization migration for all HRIS, payroll services and benefits (ADP)
- Took quick and appropriate action involving employee relation concerns to mitigate risk
- Planned and coordinated company wide Appreciation Events
Human Resources Manager
Target Corporation
San Diego, CA
02.2012 - 01.2018
- Responsible for all HRIS processes regarding payroll, business driven scheduling, attendance record keeping and benefit
- Maintained compliance for State and Federal regulations regarding hiring, on-boarding, training, reduction, ADA, FMLA, LOA
- Developed educated management team on State and Federal compliance laws
- Advised management on disciplinary procedures while providing advocacy for team members
- Increased store headcount by 40% through proactive recruiting tactics, effective interview training, retention programs and implementation of full cycle succession plans
- Achieved highest team engagement score in the district at 85% through data analysis of chat sessions, exit interviews, and team member surveys
- Served as the HR District Resource for 12 HR Executive peers within the district regarding compliance effectiveness strategies
- Served as the Community Captain by establishing partnerships with non-profit organizations in the community to provide
Sales Floor Manager
Target Corporation
San Diego, CA
05.2010 - 02.2012
- Championed district-level guest experience and food service standards to elevate overall dining quality.
- Developed comprehensive training programs to elevate performance and service quality among guest service staff.
- Analyzed guest feedback trends and implemented improvements to maintain favorable survey results.
- Analyzed market trends and executed plans that resulted in a 24% increase in RedCard holder saturation, strengthening guest loyalty.
Guest Experience Manager
Target Corporation
San Diego, CA
07.2008 - 05.2010
- Leader among peer group as the Guest Experience and Food Captain for the district
- Developed training technique to ensure talented guest service team members
- Delivered favorable guest survey scores throughout the year
- Improved guest loyalty by increasing RedCard holder saturation by 24% in our market
Education
Bachelor of Science - Integrated Marketing Communication
San Diego State University
San Diego, CA01.2008
Skills
- Dependable
- Collaborative
- Enthusiastic
- Resilient
- Leadership
- Employee Engagement
- Employee Relations
- HRIS
- Labor Laws
- On-boarding
Timeline
Associate Director, Human Resources
BPS Bioscience Inc.
01.2025 - Current
Sr. Manager, Human Resources
BPS Bioscience Inc.
11.2020 - 12.2024
Human Resources Manager
Argen Corporation
02.2018 - 07.2020
Human Resources Manager
Target Corporation
02.2012 - 01.2018
Sales Floor Manager
Target Corporation
05.2010 - 02.2012
Guest Experience Manager
Target Corporation
07.2008 - 05.2010
Bachelor of Science - Integrated Marketing Communication
San Diego State University