Kristen Michael
Self-Employed
Cedar Park,TX
Work Preference
Work Type
Full TimePart TimeContract WorkSeasonal WorkGig WorkLocation Preference
RemoteImportant To Me
Work from home optionCareer advancementSummary
Detail-oriented operations professional with strong data entry, Excel, and records management skills. Handles high-volume inventory, orders, claims mail, and customer communications with accuracy and clear follow-through. Brings experience supporting warehouse, fulfillment, and administrative workflows while keeping spreadsheets, transactions, and business records organized and current.
14
Years of experience
Work History
Independent E-Commerce Operations Specialist
1 Year- Managed end-to-end e-commerce operations across eBay, Mercari, and other digital marketplaces, ensuring effective product sourcing, listings, pricing, inventory management, sales, and fulfillment.
- Generated thousands of dollars in sales revenue while maintaining accurate inventory records, product information, orders, and marketplace activity across multiple platforms.
- Oversaw order fulfillment and customer service operations, handling packing, shipping, returns, customer communications, and daily business administration tasks.
Claims Support Specialist
2 Years 4 Months- Executed accurate data entry to maintain tracking of incoming mail and submission of medical claims.
- Processed and tracked refund checks to ensure prompt issuance to providers and members.
- Coordinated incoming and outgoing mail for claims department to ensure timely processing.
Senior Leads Assistant
5 Years 8 Months- Developed and updated spreadsheets to organize and analyze large data sets.
- Ensured accurate data entry by adhering to established procedures.
- Onboarded new team members by training on workflows and data standards.
Data Analyst
4 Years 2 Months- Analyzed internal and external data to extract actionable trends and insights.
- Maintained and updated reporting tools and databases to ensure accurate data accessibility.
- Analyzed Service Source client data to support sales operations reporting.
- Cleaned CRM records to improve data quality and reporting accuracy.
- Built dashboards for Service Source leadership and account teams.
Education
High School Diploma
Skills
E-commerce logistics
Inventory and order management
Data management
Customer support
Spreadsheet management
Microsoft Excel proficiency
10-key data entry
Computer skills
Microsoft Word proficiency
Records Management
Computer Literacy
Typing speed of 122 wpm
Personal Information
Title: Administrative Operations Professional
Timeline
Independent E-Commerce Operations Specialist
Self-Employed
11.2025 - Current
Claims Support Specialist
Fringe Benefit Group
07.2023 - 11.2025
Senior Leads Assistant
Traxion Tax
03.2017 - 11.2022
Data Analyst
Service Source
01.2013 - 03.2017
Leander High School
High School Diploma