Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Mikelson

Camarillo,USA

Summary

Operational leader with extensive experience in client success and retail POS systems. Expertise includes account setup, API configuration, Tier 2 support, and effective ticket management. Proven track record in training staff, managing SLA adherence across 30+ accounts, and enhancing operational processes. Adept at fostering collaboration and delivering exceptional user experiences in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Director Of Operations (Full Time)

Scout & Molly’s LLC
King of Prussia, PA
09.2020 - 10.2024
  • Executed initial and ongoing training for franchisees and staff on operations software and POS systems.
  • Oversaw store opening and closing procedures, including setup of fixtures, utilities, and equipment testing.
  • Utilized hands-on experience with POS systems, mobile applications, registers, and back-office technology.
  • Resolved data discrepancies through inventory report analysis and developed solutions for ongoing issues.
  • Streamlined workflows to enhance efficiency based on franchisee needs.
  • Coordinated with operational system vendors to improve data management for users.
  • Maintained accurate data across 30+ accounts to ensure alignment with company metrics.

Ecommerce Marketing Manager (Full Time)

Scout & Molly’s LLC
King of Prussia, PA
09.2020 - 05.2021
  • Oversaw order processing, inventory management, and shipping logistics to enhance operational efficiency.
  • Planned and created detailed promotional marketing calendars for each quarter.
  • Researched current market trends within fashion industry to inform strategic decisions.
  • Executed graphic design projects for Ecommerce sites, trunk shows, and pop-up events.
  • Planned and developed email marketing campaigns aligned with market trends and target audience.
  • Organized advertisement creation and promotions while managing relationships with marketing partners.

Client Success Specialist (Part-Time/Remote)

OneShop Retail LLC
New York, NY
01.2019 - 09.2020
  • Acted as main liaison for key users and partners, ensuring optimal app interactions.
  • Resolved retail POS issues effectively, escalating persistent problems to Level 1 Support.
  • Utilized monitoring tools to address POS, network, and system issues alongside senior support team.
  • Enhanced ROI on marketing initiatives through thorough understanding of all app functionalities.
  • Developed and revised training resources based on recent updates and changes.

Assistant Buyer (Full Time)

Scout & Molly's LLC
King of Prussia, PA
01.2019 - 09.2020
  • Supported buyers in daily operations, including scheduling showroom meetings and product selection.
  • Conducted market trend research and competitor analysis to align with target audience.
  • Maintained robust relationships with vendors, suppliers, and cross-functional teams.
  • Assisted in negotiating vendor discounts to maximize profit margins.
  • Sourced new vendors and suppliers to enhance product offerings at each store location.
  • Analyzed OTB, inventory, and sales reports to inform strategic business discussions.

Key Holder – (Full Time)

Scout & Molly’s LLC
Paoli, PA
01.2019 - 09.2020
  • Managed daily store operations, including opening, closing, alarm settings, and till counts.
  • Trained staff on POS system to enhance transaction efficiency.
  • Oversaw multiple employees to ensure adherence to sales strategies.
  • Delegated tasks effectively while maintaining projected sales performance.
  • Enforced company policies and brand standards throughout sales floor.
  • Monitored and analyzed loss prevention efforts to mitigate risks.
  • Conducted weekly meetings with sales team to review and improve KPI metrics.

Education

Bachelor of Arts - Fashion Merchandising

University of Delaware
Newark, DE
05.2018

Skills

  • Retail application expertise
  • POS system troubleshooting
  • Problem solving
  • POS and hardware support
  • API token configuration
  • Escalation management
  • Excel proficiency
  • Word proficiency
  • Attention to detail
  • Organizational skills

Timeline

Director Of Operations (Full Time)

Scout & Molly’s LLC
09.2020 - 10.2024

Ecommerce Marketing Manager (Full Time)

Scout & Molly’s LLC
09.2020 - 05.2021

Client Success Specialist (Part-Time/Remote)

OneShop Retail LLC
01.2019 - 09.2020

Assistant Buyer (Full Time)

Scout & Molly's LLC
01.2019 - 09.2020

Key Holder – (Full Time)

Scout & Molly’s LLC
01.2019 - 09.2020

Bachelor of Arts - Fashion Merchandising

University of Delaware

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