Kristen Montalbano
MOUNT PROSPECT,Illinois
Summary
To obtain a position where I can demonstrate my strong leadership, communication, organizational and computer skills. Along with, highly-motivating employees with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Legionnaire
1st Phorm
St Louis, MO
08.2023 - Current
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Studio Manager
Orangetheory Fitness
Northbrook, IL
06.2021 - Current
- Monitored daily operations within the studio environment.
- Conducted regular meetings with teams to discuss upcoming tasks and deadlines.
- Assisted in the onboarding process of new employees by providing training materials.
- Organized production schedules, managed budgets and tracked expenses.
- Managed inventory of consumable supplies such as tapes, storage drives.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Developed efficient workflow processes for video editing and post-production activities.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Maintained studio equipment and ensured all software was up to date.
- Guided studio equipment repairs and services to sustain high-level quality of work.
- Utilized Mindbody to process billing and payments for services between clients.
- Troubleshot any technical issues that arose during productions or post-production activities.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Assistant Studio Manager
Orangetheory Fitness Northbrook
Northbrook, Il.
01.2018 - Current
- Initiate daily communication with members
- Responsible for active and froze memberships along with cancellations
- Providing a safe and sanitized environment for members of the studio by maintaining CDC guidelines
- Managing inbound and outbound phone calls
- Providing monthly newsletter
- Opening and closing studio while following proper procedures
- Training new employees on Otbeat, MBO, welcoming new guests, cleaning/sanitizing, check ins
- Business to business relationships
- Planning and attending social events.
Lead Teacher – Two’s Room
Bright Horizons Family Solutions
Northbrook, Il.
01.2004 - 01.2018
- Developed an emergent curriculum to maintain the interest of the students
- Design and implement activities within my classroom
- Initiate daily communication with parents and administration
- Responsible for all paperwork and documentation within my classroom
- Manage duties, responsibilities and development of my assistant teacher
- Head of “Better Together” Committee, formed to enhance the morale of the staff
- Contributor to Health and Safety Committee
- Train new employees to better understand Bright Horizons policies and procedures.
Photographer / Customer Service
Sears Portrait Studio
Mount Prospect, Il.
01.2002 - 01.2003
- Responsible for background and prop set up
- Regular Cashier Duties
- Opening and closing duties.
Cashier / Pretzel Maker
Pretzel Maker
Mount Prospect, Il.
01.2001 - 01.2002
- Customer service
- Cashier responsibility
- Trained new employees
- Opening and closing duties.
Education
Associate of Arts -
Harper College
02-2022
Illinois Art Institute of Schaumburg
01.2011
John Hersey High School
01.2003
CDA Program (Child Development Associate)
Skills
- Microsoft Word, Excel (basic) and Internet
- Customer Service
- Mindbody Software Proficiency
- Decision-Making
- Excellent Communication
- Troubleshooting
- Team Management
- Clerical Support
- Team Building
- Collaboration
- Task Prioritization
- Attention to Detail
- Computer Skills
- Leadership
- Conflict Resolution
References
Available upon request
References
References available upon request.
Timeline
Legionnaire
1st Phorm
08.2023 - Current
Studio Manager
Orangetheory Fitness
06.2021 - Current
Assistant Studio Manager
Orangetheory Fitness Northbrook
01.2018 - Current
Lead Teacher – Two’s Room
Bright Horizons Family Solutions
01.2004 - 01.2018
Photographer / Customer Service
Sears Portrait Studio
01.2002 - 01.2003
Cashier / Pretzel Maker
Pretzel Maker
01.2001 - 01.2002
Associate of Arts -
Harper College
Illinois Art Institute of Schaumburg
John Hersey High School
CDA Program (Child Development Associate)
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