Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Kristen Mounts

Kristen Mounts

Columbus,OH

Summary

8+ years contributing to impacting business outcomes through effective organization, prioritization, and execution of key projects. Professional experience using calculated and methodical approaches to problem solving. Independently motivated yet appreciate team efforts and collaborate productively within groups.

Overview

13
13
years of professional experience

Work History

Release Management Analyst

OPENTEXT
08.2022 - 10.2024
  • Manage the release process of software and documentation.
  • Work collaboratively to set and maintain a working knowledge of products and policies.
  • Investigate issues with customer entitlement.
  • Set material and licensing attributes.

Senior Order Administration Specialist

OPENTEXT
02.2016 - 08.2022
  • Generate product licenses and keys using various licensing utilities.
  • Research and resolve issues with orders and license keys.
  • Assist in projects related to order administration.
  • Manage and assist with integration projects and acquisitions relating to licensing.
  • Support the training of Order Administrators.
  • Create and implement new processes.

Receptionist

DR. DAVID GILL OPTOMETRY
08.2015 - 02.2016
  • Serve patients by greeting and helping them.
  • Scheduling appointments, investigating insurance coverage, and maintaining records and accounts.
  • Welcome patients and visitors in person or on the telephone, and answer or refer inquiries.

Head Baker

ALESSIO'S BAKERY
06.2011 - 07.2015
  • Manage and train teammates.
  • Maintain scheduling, and monitor process timing.
  • Work with customers to create new products.
  • Adjust recipes, mix and form doughs, and perform quality control.

Education

Microsoft Excel Certificate -

Udemy

Certificate in Baking and Patisserie -

Western Culinary Institute

High School Graduate -

Pickerington High School

Skills

  • Fast learner
  • Logical thinker
  • Excellent communication
  • Organizational skills
  • Hard worker
  • Problem solver
  • Organized
  • Analytical

Timeline

Release Management Analyst

OPENTEXT
08.2022 - 10.2024

Senior Order Administration Specialist

OPENTEXT
02.2016 - 08.2022

Receptionist

DR. DAVID GILL OPTOMETRY
08.2015 - 02.2016

Head Baker

ALESSIO'S BAKERY
06.2011 - 07.2015

Microsoft Excel Certificate -

Udemy

Certificate in Baking and Patisserie -

Western Culinary Institute

High School Graduate -

Pickerington High School

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Kristen Mounts