Kristen Neal
Durham,NC
Summary
Performance-driven professional with over 15 years of experience in customer service, sales, and logistics. Through a range of different positions, I have proven my commitment to a service based modality that encourages growth, trust, and forward movement for all parties involved. I pride myself in my ability to work both independently and as a team, as well as my capacity to both teach and be taught. I look forward to continuing to use my adaptability to embark on a new path and make new connections.
Overview
10
10
years of professional experience
Work History
Sales and Logistics
De Maison East Wine & Spirits Distribution
01.2020 - Current
- Aided in the launch of a pandemic-era company which went live in July, 2020
- Was a founding member of the team, asked to help with the new venture after my success was proven working for the parent company, De Maison Selections, for 2.5 years
- Operational duties include lead on compliance, registrations, strategic planning, inventory management
- Work with supply chain, including blockchain, for international shipments to manage national distribution inventory
- Involved in annual reporting, including PNL reports
- Sales team member with a broad territory that I established and have continued to grow from the ground up by utilizing my interpersonal communication skills and person-to-person connections
- Sales growth of 10% after year one, 20% after year two, and on track for 30%+ at completion of year three
Operations Specialist
De Maison Selections Wine & Spirits Import
05.2017 - 01.2020
- Lead the order board for a national import company, processing orders for the entire country
- Used data analysis to create spreadsheets to track inventory trends so I could aid in making informed buying decisions from our European partners
- Served as sales support for my colleagues across the country, transmitting information between our company headquarters, partners across the US, and the account managers ensuring clear, concise, and professional communication
- Helped with supply chain, tracking boats coming from Europe to our warehouse in New Jersey
- Point person for our NC headquarters, hosting out of town guests as well as local partners for professional enrichment oppurtunities
Sales Associate
The Raleigh Wine Shop
05.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped management decide on what products to bring into the store
- Wrote curriculum and taught several classes for paying customers, utilizing my public speaking and engagement skills
- Prepared merchandise for sales floor by pricing or tagging
- Wrote blurbs for wines to help a customer make a buying decision on their own based on the text I provided about a product
Wine and Beverage Director
Garland
05.2016 - 05.2017
- Purchased beverage stock and handled all inventory needs
- Designed beverage menus
- Maintained highest standards for beverage quality and service
- Educated the staff on menu offerings through weekly classes and written study materials
Assistant Manager
Olympia Provisions
01.2014 - 05.2016
- Managed a team of professional food and beverage servers in an upscale, fast paced environment
- Upheld the high standard of service by offering swift resolution to any complaint a customer my have
- Assisted in the wine education program alongside my manager and beverage director
- Handled daily reporting on Excel and was in charge of distribution of tips
- Scheduled and helped execute events on both large and small scales
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR06.2013
Skills
- Transport Logistics, Supply Chain
- Customer Relations
- Compliance, Registrations, Regulatory Matters
- AR/Bill Tracking
- Strong written and verbal communication skills
- Adaptable to new CRMs and productivity tools
- Self-motivated, Persistent
- Detail Oriented
- Observant, Thoughtful
- Proficient in Excel, Goggle Suite, Word, Slack and more
- Teaching/Training
- Data Analysis
Timeline
Sales and Logistics
De Maison East Wine & Spirits Distribution
01.2020 - Current
Operations Specialist
De Maison Selections Wine & Spirits Import
05.2017 - 01.2020
Sales Associate
The Raleigh Wine Shop
05.2016 - 08.2017
Wine and Beverage Director
Garland
05.2016 - 05.2017
Assistant Manager
Olympia Provisions
01.2014 - 05.2016
Bachelor of Science - Psychology
Portland State University
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