Kristen Neal
Marietta,Georgia
Summary
Finance and retail operations leader with experience supervising customer service teams, managing loan processing, and completing daily cash reconciliations. Strength in compliance reporting, staff training, and resolving customer issues in fast-paced branch environments. Proven focus on accuracy, process control, and on-time completion of operational requirements.
Overview
12
12
years of professional experience
Work History
Sales Manager
Broad Beverage
Augusta , GA
10.2023 - 05.2026
- Oversaw daily sales department operations, ensuring team alignment and effective staff supervision.
- Cultivated trust and loyalty by addressing customer needs with tailored solutions.
- Established lasting client relationships through personalized service and proactive follow-up.
- Built relationships with key clients while supporting existing customer base.
- Supported broad beverage key accounts and maintained distributor relationships.
- Trained sales representatives on broad beverage products and standards.
- Monitored client account activity to ensure accurate service delivery. and resolved customer service issues.
Store Manager/Sales Training Manager
Regional Finance
Aiken, South Carolina
01.2020 - 10.2023
- Directed daily store operations for regional finance lending and customer service.
- Supported daily store operations for regional finance lending and customer service.
- Supported daily store operations, including opening and closing procedures and cash handling.
- Resolved customer concerns and account issues.
- Supported smooth daily store operations for regional finance lending and customer service.
- Helped schedule team shifts, coached staff, and monitored performance standards.
- Led team scheduling, coaching, and performance standards.
- Monitored cash controls and branch security procedures.
- Recruited, trained, and supervised new employees.
- Built new employee capability through recruitment, training, and supervision.
- Trained staff on regional finance procedures and customer communication.
- Improved staff readiness through training on regional finance procedures and customer communication.
- Set customer service standards and monitored staff compliance.
- Maintained customer service standards through staff compliance monitoring.
- Handled customer concerns and resolved account issues.
- Resolved customer concerns and account issues.
- Revised store signage to reflect current promotions and branding.
- Reviewed loan applications for accuracy and policy compliance.
- Reduced loan processing errors through review of application accuracy and policy compliance.
- Monitored cash controls and branch security procedures.
- Oversaw cash controls and branch security procedures.
- Protected branch assets through cash controls and security procedures.
- Balanced sales, reconciled cash, and made bank deposits to support opening and closing duties.
- Balanced sales, reconciled cash, and completed bank deposits for opening and closing duties.
- Maintained accurate sales balancing, cash reconciliation, and bank deposits during opening and closing duties.
- Kept records, reports, and compliance documentation current.
- Maintained records, reports, and compliance documentation.
- Kept records, reports, and compliance documentation organized and current.
- Revised store signage to reflect current promotions and branding.
- Maintained store signage and displays.
- Maintained current store signage and displays to ensure brand consistency.
- Built new employee capability through recruitment, training, and supervision.
- Supported opening and closing procedures and cash handling for daily store operations.
- Maintained accurate sales balancing, cash reconciliation, and bank deposits during opening and closing duties.
- Maintained current store signage and displays to ensure brand consistency.
- Maintained customer service standards through staff compliance monitoring.
Assistant Manager
Regional Finance
Edgefield, South Carolina
07.2015 - 12.2019
- Managed customer service inquiries and complaints with prompt resolution to enhance customer satisfaction.
- Managed customer service inquiries and complaints with prompt, professional follow-up.
- Delivered timely support for customer service inquiries and complaints.
- Stayed calm and professional during stressful situations and helped resolve tense conflicts.
- Maintained composure in high-pressure situations to effectively resolve conflicts and ensure smooth operations.
- Resolved stressful situations calmly and professionally to keep interactions on track.
- Completed opening, closing, and shift-change tasks to maintain daily operational standards.
- Oversaw opening, closing, and shift-change processes to maintain operational standards each day.
- Preserved operational standards through consistent opening, closing, and shift-change tasks.
- Adhered to safety regulations to ensure a secure work environment. and company policies.
- Aligned daily work with safety regulations and company policies to support compliance.
- Maintained compliance with safety regulations and company policies.
- Collaborated with management to develop strategic plans that aligned with business goals.
- Partnered with management to develop strategic plans supporting business goals.
- Collaborated with management to align departmental objectives with company strategy. to build strategic plans for business goals.
Customer Service Representative
World Finance
Augusta, GA
02.2014 - 07.2015
- Answered phone calls and resolved service concerns to enhance customer satisfaction.
- Processed payment transactions and updated customer accounts to ensure accuracy and timely service.
- Explained loan product terms and payment options in clear language.
- Reviewed customer applications and collected required documentation to facilitate loan approvals.
Education
High School Diploma -
Harlem High School
Harlem, GAAssociate of Science - Nursing
Aiken Technical College
Aiken, SCSkills
- Sales strategy development
- Client relationship management
- Sales performance analysis
- Sales forecasting
- CRM software management
- Loan processing
- Compliance reporting
- Customer support
- Team leadership
- Employee training
- Performance reviews
- Conflict resolution
- Clear communication
- Detail orientation
- Cash handling
- Loss prevention
- Inventory management
Timeline
Sales Manager
Broad Beverage
10.2023 - 05.2026
Store Manager/Sales Training Manager
Regional Finance
01.2020 - 10.2023
Assistant Manager
Regional Finance
07.2015 - 12.2019
Customer Service Representative
World Finance
02.2014 - 07.2015
High School Diploma -
Harlem High School
Associate of Science - Nursing
Aiken Technical College