Hi, I’m
Kristen Nelson
Medical Coding
Carrollton,Georgia
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
Work History
Fantasee Promotions
Consult Specialist
02.2021 - Current
Job overview
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Built and managed relationships with key clients and partners to drive growth.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Greenway
Greenway Medical Coding
10.2015 - 01.2024
Job overview
- Identified new methods to optimize medical records management.
- Supported implementation of electronic health record system, assisting in the transition from paper to digital records for streamlined coding processes.
- Input data into computer programs and filing systems.
- Developed a system for tracking individual coder performance metrics, enabling targeted feedback and support for continuous professional growth.
Education
University of West GeorgiaCarrollton, GA
GED
05.2001
Skills
Effective Communication
undefinedTimeline
Consult Specialist
Fantasee Promotions
02.2021 - Current
Greenway Medical Coding
Greenway
10.2015 - 01.2024
University of West Georgia
GED
05.2001
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