Trishan Smith

"Remote"

• Resolved 95% of outbound customer issues on first contact via phone, email and chats.
• Managed to get customers back on the calendar who was either scared or heard bad reviews
• Boosted client retention by 18% through proactive follow up

"Remote"

• Assisted residents affected by COVID in securing rental and utility assistance through accurate data entry.
• Documented customer complaints to improve service delivery and response efficiency.

"On-Site"

• Conducted 50-100 calls hourly to support customer inquiries and service needs.
• Informed and enrolled customers in health insurance plans effectively.
• Addressed concerns of irate customers, fostering positive relationships.
• Utilized dual computers to enhance call management processes.

"On-Site"

• Managed 45-50 inbound calls per hour to ensure customer satisfaction.
• Made and modified reservations accurately for optimal service delivery.
• Addressed concerns of irate customers to improve retention rates.
• Utilized dual computer systems to enhance operational efficiency.