Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Kristen O'Brien-Hilliard

Brockton,MA

Summary

Dynamic Police Sergeant with extensive experience at Brockton Police Dept, excelling in performance appraisals and team management. Proven track record in critical incident command and policy enforcement, enhancing community safety and officer accountability. Skilled in courtroom testimony, fostering strong relationships with citizens while implementing effective de-escalation techniques.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Police Sergeant

Brockton Police Dept
06.2022 - 03.2025
  • Supervised and coordinated daily operations of patrol shifts of up to 15 officers.
  • Served as mentor and role model to junior officers.
  • Answered emergency calls for help from citizens and business owners.
  • Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
  • Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
  • Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
  • Developed and maintained positive relationships with community members.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Implemented digital record-keeping system, enhancing data accessibility and reducing paperwork for officers.

Patrolman

Brockton Police Dept
05.1996 - 06.2022
  • Detained suspects for investigation, gathering evidence and preparing detailed reports for successful prosecutions.
  • Ensured a visible police presence within the community by engaging in foot patrols and interacting with residents.
  • Assisted in traffic control during special events and incidents, ensuring smooth flow and public safety.
  • Improved community safety by conducting regular patrols and responding to emergency calls.
  • Participated in training exercises to enhance professional skills, maintain physical fitness and stay current on departmental policies and procedures.
  • Testified in court proceedings as required, presenting clear accounts of cases handled and supporting evidence gathered.
  • Assisted motorists experiencing difficulties on roadways, providing aid or coordinating additional resources when necessary.
  • Performed thorough investigations into reported crimes, collecting critical information and following leads to successful arrests.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.

Shift Supervisor

CVS Pharmacy
06.1993 - 08.1995
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Education

Master's Degree - Criminal Justice

Curry College
Milton, MA
05-2012

Sociology

Bridgewater State University
Bridgewater, MA
06-1997

Fontbonne Academy
Milton, MA
05-1993

Skills

  • Performance appraisals
  • Team management
  • Conflict de-escalation
  • Patrol supervision
  • De-escalation techniques
  • Policy enforcement
  • Courtroom testimony
  • Police reports

Accomplishments

Recipient of the George L. Hanna Award for Bravery preventing a homicide.

Certification

  • CJIS certification (Criminal Justice Information Services) currently certified. Ensuring that all Brockton Police Department employees maintain security measures in place to ensure the protection of sensitive data. Following strict guideline for CJIS Security Policy, which requires encryption, personal security, and incident response to any violations.
  • Trained the entire department for CJIS certification every other year and all new employees.

Timeline

Police Sergeant

Brockton Police Dept
06.2022 - 03.2025

Patrolman

Brockton Police Dept
05.1996 - 06.2022

Shift Supervisor

CVS Pharmacy
06.1993 - 08.1995

Master's Degree - Criminal Justice

Curry College

Sociology

Bridgewater State University

Fontbonne Academy

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