Kristen Olberg

· Managed and coordinated projects from start to finish, working with Creative, Production, and Account teams

· Knowledgeable and experienced in Direct Mail and Email

· Created and enforced processes for each team on all projects through the Automotive agency work

· Provided creative team with daily and/or weekly deliverables sheet

· Used Basecamp to traffic multiple jobs through creative, account, and production teams

• Leveraged JIRA and monday.com to track projects and increase efficiencies for managed priorities across digital and print business
• Led regular client reviews to establish project timelines and coordinate the asset review process and guided clients through past and upcoming sprints to streamline creative communications and expectations
• Designed slide decks and collaborated on presentations for both client and internal meetings
• Welcomed and onboarded new team members.

• Managed projects independently and worked both with the acquisition and analytics teams
• Built out timelines while managing tight schedules to prioritize work on a regular cadence by guiding internal kick-off, pre-production, and development meetings
• Opened JIRA tickets, handled projects within the tickets, and used the Kanban board and Gantt to review status of analytics tickets and disperse work between the team
• Worked with the CRMone team on transitioning Tier 3 business over to Verizon and helped identify needed improvements within the process
• Managed a CRMone freelance writer.

• Coordinated up to 50 projects at a time from start to finish, by collaborating with Creative, Production, and Account teams
• Successfully oversaw 5+ RFPs for high-tier clients such as Hyundai, Audi, and Nissan/Infiniti and onboarded new business in Direct Mail and Knowledgeable and Email
• Created and enforced processes for each team on all projects through the automotive agency, mentored and trained 5+ employees, and delegated production artists as needed
• Utilized Basecamp to traffic multiple jobs through creative, account, and production teams
• Planned and coordinated logistics for events and community-based functions for 500 employees.

• Investigated and determined coverage for the American Federation of Teachers Union
• Supervised employees to ensure their compliance with day-to-day procedures and monitored workflow
• Handled all accounts receivable and bookkeeping
• Conducted investigative interviews, including taking recorded statements and photographs, obtaining medical records, and creating diagrams of accident sites
• Reviewed insurance and union policies to determine insurance coverage and issued claim checks for covered claims.