Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kristen Oliva

Staten Island,NY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Physical Therapist Assistant

JAG-ONE Physical Therapy
11.2010 - Current
  • Work closely with physical therapists to create a rehabilitation strategy for the patients as well as aiding those patients in correct exercise techniques.
  • Provide a comfortable and welcoming environment for each patient to move through each office visit with ease.
  • Teach strength and conditioning group classes.
  • Train and manager our team of aides and trainers.
  • Provide excellent customer service to our patients.
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
  • Monitored patient progress and adapted treatment plans to reflect changes.
  • Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
  • Monitored patient progress and reported changes to physical therapist.
  • Checked physical therapy supplies, assisting with ordering and restocking.

Database programmer

Open, Media, Inc
01.2008 - 04.2008
  • Created a SQL Server 2005 database structure for a reporting tool to be used for several clients.
  • I designed the table structure in a way to allow for minimal programming to create a new report.
  • The reports are created using the table data and an XML file is output with the resulting report information.
  • I then designed a single ASP front-end page to read the XML data and display the reports using HTML.

Software Developer/DBA

Open-i Media, Inc
07.2001 - 12.2007
  • Developed websites for major vitamin manufacturer.
  • The websites were developed from scratch and include a large database to support the information collected from the users and the support data for the front-ends.
  • There are also several supporting websites to highlight the more popular products and brands as well as internal sites to handle customer service and business reporting using Crystal Reports.
  • I was the DBA responsible for setting up the structure and security of the sites, the programming to produce the reports and the queries necessary to support the front-end tools.
  • The database was created using SQL Server 2000 then migrated to SQL 2005.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Senior Technical Consultant

Bond Technologies, Inc
12.2000 - 06.2001
  • Developed an e-commerce website, whose primary purpose was to sell books, from the ground up using.
  • MS Site Server Commerce Edition with a MS SQL Server 2000 backend.
  • I was involved in the initial site design, primarily the database design.
  • Additionally, I programmed several pages using HTML, DHTML.
  • VBScript and JavaScript
  • I was the primary resource for all development done on the database including stored procedures, data import processes and file export processes.

Senior Technical Consultant

Bond Technologies, Inc
05.2000 - 11.2000
  • My responsibilities included MS SQL Server 6.5 and 7.0 database administration of eight separate servers.
  • I was also responsible for all database development and design and was the technical contact for several third party vendors whose data was uploaded to the servers daily.

Senior Technical Consultant

Bond Technologies, Inc
11.1999 - 05.2000
  • Developed an ASP/SQL Server intranet application, which is used by the shipping, receiving and accounting departments as well as employees onsite at their clients.
  • The application included barcode scanning functionality and the ability to scan several thousand packages a day, quickly.
  • For the accounting department, several reports were available to track the cost and locations of shipping.
  • Invoices could also be printed from the site for each client.

Education

Bachelor of Arts - Political Science

University of Pittsburgh
Pittsburgh, PA
05.1992

Skills

  • Microsoft SQL Server
  • JavaScript
  • Crystal Reports
  • Visual Basic
  • MySQL
  • Microsoft Access
  • Database Administration
  • Database Development
  • Web Development
  • Customer service
  • Microsoft Office
  • Verbal and Written Communication
  • Social media management
  • Certified Personal Trainer, NASM

Certification

  • NASM - Certified Personal Trainer
  • CSCS - Certified Strength and Conditioning Specialist
  • CPR Certified

Additional Information

  • CYO Staten Island youth basketball coach
  • Next Level girls flag football coach
  • Division I women's basketball


Timeline

Physical Therapist Assistant

JAG-ONE Physical Therapy
11.2010 - Current

Database programmer

Open, Media, Inc
01.2008 - 04.2008

Software Developer/DBA

Open-i Media, Inc
07.2001 - 12.2007

Senior Technical Consultant

Bond Technologies, Inc
12.2000 - 06.2001

Senior Technical Consultant

Bond Technologies, Inc
05.2000 - 11.2000

Senior Technical Consultant

Bond Technologies, Inc
11.1999 - 05.2000

Bachelor of Arts - Political Science

University of Pittsburgh

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