Kristen Osentowski
Omaha,NE
Summary
Result oriented and dedicated professional with a proven track record of assisting as an administrative assistant and legal assistant. Possess strong communication skills needed to work with client and ensure high-level customer service. Well-developed skills in forming trusting relationships with customers in sales and consistently meeting sales goals.
Overview
20
20
years of professional experience
Work History
Legal Assistant
Fidelity National Title Group
02.2022 - Current
- Assisting five attorneys with title claims.
- Reviewing and processing incoming insurance claims, ensuring all necessary documentation is complete and accurate. Drafting documents, emails, and letters and sending all correspondence.
- Pulling various reports.
- Managed workload by prioritizing tasks while maintaining strict attention to detail on every task.
- Maintaining excellent communication with attorneys to ensure each task is completed efficiently.
- Processed payments and invoices.
- Obtained quotes from vendors as needed.
Administrative Assistant/Receptionist
McCoy Office Solutions
04.2019 - 02.2022
- Administrative and clerical tasks.
- Front desk, answering phone calls, directing calls, entering leads into system.
- Scanning, copying, data entry, filing and relaying messages to project managers.
- Inputting invoices and assisting with payroll.
Customer Experience Specialist
Hayneedle
09.2018 - 01.2019
- Assisting customers from home via phone and email with all online service issues, actively listening and addressing their issues until resolved.
Document Control
TOLMAR, Inc
10.2017 - 01.2018
- Temporary assignment, scanning lab notebooks for a pharmaceutical company.
HR Assistant
TCF Bank Corporate Office
06.2011 - 10.2011
- Assisted the HR Recruiter with the hiring process of bank branch applicants, and coordinated interviews at various branch locations, within the Denver metro area
- Reorganized hard file system
- Receptionist and clerical duties as needed.
Sales Associate
Nordstrom
10.2010 - 02.2011
- Retail sales and customer service during the holidays.
- Exhibiting an above and beyond level of customer service.
Marketing
DC Centre
08.2004 - 08.2008
- Marketed dance lessons via phone.
- Meeting goals consistently and earning bonuses.
- Bartending for special events.
Sales Associate - Cosmetics
Dillards
06.2007 - 04.2008
- Cosmetics sales
- Exhibiting an above and beyond level of customer service
- Creating connections and clientele
- Scheduling appointments for mini skincare treatments
- Consistently meeting goals and earning bonuses
Sales Associate
Von Maur
07.2006 - 12.2006
- Retail sales and customer service during the holidays.
- Exhibiting an above and beyond level of customer service.
Education
Certificate in Business -
Front Range Community College
Fort Collins, CO01.2017
Certificate in Phlebotomy -
Nebraska Methodist College of Nursing & Allied Health
Omaha, NE01.2016
CNA in Nursing -
SCC
Beatrice, NE01.2002
High School Diploma -
Millard West High School
Omaha, NE08.2002
Skills
- Sales
- Legal Assistant
- Scheduling/Planning
- Administrative Support
- Client service and support
- Organizational Efficiency
- Relationship Building
- Attention to Detail
Timeline
Legal Assistant
Fidelity National Title Group
02.2022 - Current
Administrative Assistant/Receptionist
McCoy Office Solutions
04.2019 - 02.2022
Customer Experience Specialist
Hayneedle
09.2018 - 01.2019
Document Control
TOLMAR, Inc
10.2017 - 01.2018
HR Assistant
TCF Bank Corporate Office
06.2011 - 10.2011
Sales Associate
Nordstrom
10.2010 - 02.2011
Sales Associate - Cosmetics
Dillards
06.2007 - 04.2008
Sales Associate
Von Maur
07.2006 - 12.2006
Marketing
DC Centre
08.2004 - 08.2008
Certificate in Business -
Front Range Community College
Certificate in Phlebotomy -
Nebraska Methodist College of Nursing & Allied Health
CNA in Nursing -
SCC
High School Diploma -
Millard West High School