Kristen Owens
United States
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
Medical Assistant Technician
Sportsmed
04.2021 - 05.2022
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Contributed to efficient clinical operations by performing various medical procedures and assisting with diagnostic tests.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Streamlined appointment scheduling and follow-ups, resulting in improved patient satisfaction and timely care delivery.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
Medical Receptionist
Sportsmed
03.2020 - 05.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Dental Office Manager
Rene Talbot
01.2019 - 02.2020
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
Education
Bachelor of Arts - Professional Studies
University of Alabama At Huntsville
Huntsville, AL12.2022
Associate of Applied Science - Medical Assistant Program
Calhoun Community College
Tanner, AL06.2021
Skills
- Insurance Verification
- Phlebotomy expertise
- Vital signs monitoring
- Organizational abilities
- Patient Care Coordination
- Sterilization techniques
- Immunization Administration
- Medical Equipment Operation
- Laboratory Specimen Collection
- Diagnostic Testing Assistance
- HIPAA Compliance
- Direct Patient Care
Timeline
Medical Assistant Technician
Sportsmed
04.2021 - 05.2022
Medical Receptionist
Sportsmed
03.2020 - 05.2022
Dental Office Manager
Rene Talbot
01.2019 - 02.2020
Bachelor of Arts - Professional Studies
University of Alabama At Huntsville
Associate of Applied Science - Medical Assistant Program
Calhoun Community College
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