Veterinarian Receptionist
Animal Family Practice
Hi, I’m
Kristen Parker Phillips
Disabled Vetran
Benton,AR
Summary
Dynamic and results-driven professional with extensive experience in customer service and account management at Americas Car Mart, Inc. Excelled in revitalizing dormant leads, enhancing client relationships, and streamlining processes. Skilled in effective communication and problem-solving, with a proven track record of delivering tailored solutions and achieving revenue growth.
Knowledgeable Desired Position with solid background in animal healthcare and medical procedures. Delivered comprehensive care in clinical and surgical settings, ensuring optimal treatment outcomes. Demonstrated proficiency in diagnostic techniques and effective communication with pet owners.
Veterinary professional, prepared for challenges of role with proven history in clinical and surgical environments. Delivered high-quality animal care and treatment, consistently achieving positive results. Known for strong collaboration skills and adaptability, ensuring seamless team operations and patient care.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Animal Family Practice
Veterinarian Receptionist
Job overview
Answer multiple lines, Customer Service checking in clients, handling charts, filing, Computer Skills for making appointments, answering general questions, cashing out the client at end of appointment
Americas Car Mart, Inc
Sr. Account Rep
Job overview
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
- Conducted regular client meetings to review account performance, identify opportunities for growth, and address any concerns.
- Collaborated with cross-functional teams to address client needs and deliver tailored solutions.
- Streamlined account management processes for increased efficiency and improved customer experiences.
Education
University of Arkansas At Little RockLittle Rock, AR
Associate Degree In Nursing from Emergency Medicine
06.2008
Parkview High ScoolLittle Rock, AR
from Sience
05.1994
Skills
Proper animal restraint
Vaccinations
Chart management
Surgical safety
Emergency pet care
Animal behavior knowledge
Canine and feline intubation
Effective owner communication
Dental procedures
Medication Administration
Animal diagnostics
Pet owner rapport
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Multitasking Abilities
Type Software Proficiency
Data Entry
Interpersonal Communication
Dependable and Responsible
Timeline
Sr. Account Rep
Americas Car Mart, Inc
University of Arkansas At Little Rock
Associate Degree In Nursing from Emergency Medicine
Parkview High Scool
from Sience