Kristen Peterson
Jacksonville,GA
Summary
Proficient in providing outstanding customer service with a solid work history. Known for fast learning and dedication to excellence in all tasks. Achievements include consistently meeting or exceeding performance targets.
Overview
16
16
years of professional experience
1
1
Notary Public
1
1
Class B Certification
1
1
CPR/First aid
Education
GED - History and economics
Fitzgerald
Fitzgerald, GA05.2002
Work History
Legal Assistant/Paralegal
Moris Law
12.2023 - Current
- Provided administrative support to attorneys by drafting and proofreading legal documents, including contracts, briefs, and pleadings
- Managed attorney calendars, scheduling appointments, court dates, and meetings with clients
- Maintained organized filing system for legal documents and correspondence to ensure easy retrieval of information
- Prepared and filed legal forms with courts and government agencies in a timely manner
- Assisted in the preparation of trial binders by organizing exhibits, witness lists, and other relevant materials
Retail Store Manager
Dollar General
07.2023 - 07.2025
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Managed a team of 7 employees, providing training, coaching, and performance evaluations
- Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
- Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
- Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
- Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
- Led daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock to meet customer demand and reduce shrinkage.
- Trained and mentored staff, fostering a culture of teamwork and high performance.
- Implemented merchandising strategies, enhancing product visibility and driving sales growth.
- Analyzed sales data to identify trends, adjusting strategies to improve store performance.
- Developed staff schedules, ensuring adequate coverage during peak hours while managing labor costs.
- Resolved customer complaints promptly, maintaining high standards of service excellence.
- Collaborated with regional management on strategic initiatives to enhance operational efficiency.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Truck Driver Class B CDL/customer service rep
Atkinson and Griffin-Bro T
11.2019 - 09.2022
- Operated a commercial truck to transport goods and materials to designated locations
- Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
- Ensured compliance with all traffic laws and regulations while operating the vehicle
- Performed routine inspections and maintenance on the truck to ensure its safe operation
- Delivered goods in a timely manner, meeting or exceeding customer expectations for on-time delivery
- Communicated effectively with customers regarding delivery updates or delays
Bus Driver
Berrien County Board of Education
08.2010 - 06.2020
- Operated a bus safely and efficiently, adhering to all traffic laws and regulations
- Transported passengers to their destinations on scheduled routes, ensuring timely arrival
- Maintained a clean and well-maintained bus interior, providing a comfortable environment for passengers
- Assisted passengers with boarding and exiting the bus, ensuring their safety at all times
- Communicated effectively with dispatchers to receive instructions or updates regarding route changes or delays
- Performed pre-trip inspections of the bus to ensure it was in proper working condition before each shift
Caregiver for Elderly
Nashville assisted living home
03.2013 - 08.2016
- Cooking, cleaning organizing activities, and seeing to the needs of clients
Retail Parts Pro
Advance Auto
03.2010 - 06.2015
- Provided exceptional customer service by assisting customers with their automotive parts needs and providing product recommendations
- Maintained accurate inventory records, ensuring that all parts were properly accounted for and stocked on shelves
- Processed returns and exchanges efficiently, resolving customer issues in a timely manner
- Collaborated with the sales team to meet monthly sales targets, consistently exceeding goals by XX%
- Utilized computer systems to locate specific parts within the store or from external suppliers
- Assisted in organizing promotional events and sales campaigns to increase store traffic and boost revenue
- Trained new employees on company policies, procedures, and product knowledge to ensure consistent service quality
- Performed regular inventory audits to identify discrepancies and implement corrective measures as needed
- Developed strong relationships with repeat customers through personalized assistance and follow-up communication
- Contributed ideas for improving overall store operations based on customer feedback and industry trends
- Managed special orders for hard-to-find or rare automotive parts, ensuring timely delivery to customers' satisfaction
Skills
- Supervising experience
- Customer service
- Assistant management
- Team leadership
- Merchandising expertise
- Notary public (2 years)
- Cash handling
- Retail sales
- Senior care (2 years)
- Management skills
- Accounts payable (1 year)
- Store management
- Point of sale (POS)
- Retail management
- Inventory control
- Leadership abilities
- Payroll management (3 years)
- Sales management
- Bus driving (10 years)
- Sales proficiency
- Communication skills
- Cash register operation
- Management
- Sales
Certification
- Driver's License
- December 2020 to December 2028
- Class B
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Legal Assistant/Paralegal
Moris Law
12.2023 - Current
Retail Store Manager
Dollar General
07.2023 - 07.2025
Truck Driver Class B CDL/customer service rep
Atkinson and Griffin-Bro T
11.2019 - 09.2022
Caregiver for Elderly
Nashville assisted living home
03.2013 - 08.2016
Bus Driver
Berrien County Board of Education
08.2010 - 06.2020
Retail Parts Pro
Advance Auto
03.2010 - 06.2015
GED - History and economics
Fitzgerald