ALEXUS FRANCIS
Jacksonville,GA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Bottle Server with background in high-end hospitality and nightlife industry. Possess strong knowledge of mixology, and superior customer service skills to ensure memorable guest experiences. Skilled at upselling drinks and food items while maintaining professional rapport with clientele. Previous work has resulted in consistent positive feedback from patrons and increased repeat business.
Overview
8
8
years of professional experience
Work History
Bottle Server
Grease Gang Promo
Savannah, GA
02.2023 - 07.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted in seating guests and ensured guests were comfortable throughout their meal.
- Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
- Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
Administrator
Wayfair
Pompano Beach, FL
08.2023 - 01.2024
- Maintained personnel records and updated internal databases to support document management
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Collected, validated, and distributed information to employees
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Entered and maintained departmental records in company database
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Collected, arranged, and input information into database system
- Plan and host engagement activities for employees
Administrator
Flex Logistic Inc
Port Wentworth, GA
10.2022 - 07.2023
- Maintained personnel records and updated internal databases to support document management
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Collected, validated, and distributed information to employees
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Entered and maintained departmental records in company database
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Collected, arranged, and input information into database system
Warehouse Lead
One Logistics
Port Wentworth, GA
09.2019 - 10.2022
- Trained employees on equipment operation and safety protocols
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments
- Supervised warehouse operations by managing employees during shifts
- Oversaw daily operations and shipping and handling processes
- Used hand-held scanners and physical logs to accurately track item movements
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers
- Maintained top performance standards while working in hot warehouse environment
Team 2
Chuck E Cheese
Savannah, GA
02.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted with ticket redemption and provided prize selection to customers
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor
- Protected young guests by monitoring activities and maintaining strong perimeter for activities
- Mentored new hires, resulting in stronger staff development and increased productivity
Cashier
Chicken Salad Chick
Pooler, GA
07.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
Education
High School Diploma -
Windsor Forest High School
Savannah, GASavannah State University
Savannah, GASkills
- Administration and Management
- MS Office
- Recordkeeping and File Management
- Office Management
- Cross-Functional Collaboration
- Reading Comprehension
- Orientation and Training
- Relationship Development
- Attention to Detail
- Order Accuracy
- Drink Preparation
- Menu knowledge
- Exceptional customer service
Timeline
Administrator
Wayfair
08.2023 - 01.2024
Bottle Server
Grease Gang Promo
02.2023 - 07.2024
Administrator
Flex Logistic Inc
10.2022 - 07.2023
Warehouse Lead
One Logistics
09.2019 - 10.2022
Team 2
Chuck E Cheese
02.2018 - 10.2019
Cashier
Chicken Salad Chick
07.2016 - 07.2017
High School Diploma -
Windsor Forest High School
Savannah State University
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