Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Kristen Picard

South Glastonbury,CT

Summary

Pleasant Outbound Dialer delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Outbound Dialer

Embrace Pet Insurance
08.2022 - Current
  • Handle incoming and outgoing calls according to standard operating procedures.
  • Transferred calls as necessary to appropriate departments or personnel.
  • Operate on an automatic dialing phone system and place 400+ phone calls on a daily basis.
  • Connected prospective Pet Parents with a Licensed Pet Insurance Advisor on average of 40 times a day.
  • Assisted Customer Care by processing cancellation and non-renewal requests by Pet Parents via email.
  • Assist Claims Admins by staging medical history.

VETERINARY TECHNICIAN

Glastonbury Animal Hospital
Glastonbury, CT
07.2020 - 08.2022
  • Administered anesthesia to animals, cared for and monitored condition of animals recovering from surgery, performed dental work, prepared and administered medications, monitored and provided treatments to current in-patients, maintained a positive and collaborative attitude under stressful situations

RECEPTIONIST

John Gagnon's Pet Resort
Colchester, CT
07.2019 - 04.2020
  • Used proper telephone etiquette, answered calls and caller questions, greeted clients and pets, answered phone calls and emails in a timely and professional manner, helped maintain a welcoming and safe environment for clients and pets, built and maintained strong relationships with clients

Skills

  • Written and verbal communication skills
  • Teamwork and collaboration
  • Organizational skills
  • Goal-Oriented
  • Professional Communication
  • Excellent Phone Demeanor

Accomplishments

  • Recipient of the July 2023 "Take Flight Award"
  • Recipient of the April 2024 "Stay Hungry Award"
  • I have consistently been named Top Outbound Dialer in total transfer count and highest transfer rate.

Timeline

Outbound Dialer

Embrace Pet Insurance
08.2022 - Current

VETERINARY TECHNICIAN

Glastonbury Animal Hospital
07.2020 - 08.2022

RECEPTIONIST

John Gagnon's Pet Resort
07.2019 - 04.2020

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Kristen Picard