Kristen Pizzuti
STARBUCKS COFFEE COMPANY
Lebanon,OR
Summary
Dynamic professional with over ten years of experience in retail management. Skilled in problem-solving, team building, and operational efficiency. Committed to delivering exceptional customer experiences while driving store performance and employee engagement.
12
years of professional experience
Work History
Store Manager
4 Years 4 Months- Managed daily store operations, ensuring adherence to company standards and policies.
- Trained and mentored teams ranging between 25-35 partners continuously on customer service excellence and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours while managing labor costs effectively.
- Conducted performance evaluations to all direct reports on a semi-annual basis, providing feedback to support employee development efforts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed talent continuously through clear and effective leadership practices while fostering a culture of development and growth. Within the last 2 years I have developed 2 Assistant Store Managers into Store Managers, 3 Shift Supervisors into Assistant Store Managers and 4 Baristas into Shift Supervisors, leading my District in talent development.
- Consistently maintain low turnover rates between 10%-15%.
Operations Specialist
1 Year 1 Month- Implemented training programs for new staff, enhancing operational efficiency and service quality.
- Coordinated daily operations to ensure compliance with health and safety standards.
- Conducted regular audits of operational practices, identifying areas for cost reduction and process improvement.
- Facilitated leadership growth and development to encourage collaboration and share best practices across organization.
- Oversaw 5 teams of 8-20 employees, supported Store Managers through talent sourcing efforts for individual locations business needs.
Store Manager
6 Years 9 Months- Within my first year of leadership I turned an $8,000 deficit that I inherited into a $36,000 profit by streamlining operations, managing costs, optimizing scheduling practices and driving business with different marketing tactics.
- Enhanced customer experience by fostering a welcoming atmosphere and resolving concerns promptly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Optimized delivery wait times which was the most significant driver for sales growth and customer satisfaction. Prior to taking over, wait times were routinely >60 minutes during peak times. With appropriate staffing, positive reinforcement and coaching for performance and development we achieved 95% order readiness within the 30 minute delivery expectation consistently.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Inventory management
Retail inventory management
Inventory control
Team building and leadership
Developing talent
Work Planning and Prioritization
Operational efficiency
Promotional planning
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
04.2022 - Current
Operations Specialist
SUBWAY®Restaurants
03.2021 - 04.2022
Store Manager
Pizza Hut
06.2014 - 03.2021
Oakdale High School
High School Diploma