Kristen Pollock
Lewisville
Summary
Dynamic Senior Manager with Chick-fil-A, skilled in strategic planning and leadership training. Successfully optimized operational workflows, enhancing service efficiency and customer satisfaction. Developed impactful training programs and mentored junior managers, fostering a culture of continuous improvement and high team morale. Proven ability in cross-functional collaboration and problem resolution.
Overview
6
6
years of professional experience
Work History
Senior Manager
Chick-fil-A
Roanoke, TX
10.2018 - 03.2025
- Led a team in optimizing operational workflows to enhance service efficiency and customer satisfaction.
- Developed and implemented training programs to elevate staff performance and improve service quality.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation.
- Fostered a culture of continuous improvement through regular feedback and performance evaluations.
- Mentored junior managers, promoting leadership development and succession planning within the organization.
- Provided strong leadership to enhance team productivity and morale.
- Operated phone calls for guest recovery.
- Trained team members to be able to accomplish higher job rolls.
- Worked on team member scheduling for the work weeks/month.
- Took leadership classes to enhance my performance in leading and training a strong team.
Education
High School Diploma -
Homeschooled
Liverpool, PA05.2018
Skills
- Strategic planning
- Leadership training
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Problem solving for customers
- Training coordinator and team scheduler
Timeline
Senior Manager
Chick-fil-A
10.2018 - 03.2025
High School Diploma -
Homeschooled