Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Kristen Price
Open To Work

Kristen Price

MISHAWAKA,IN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeData Entry ClerkAdministrative Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: MISHAWAKA, IN, US
Open to relocation: No

Salary Range

20/hr - 1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programsPaid sick leave

Summary

Dedicated Customer Service Representative with strong skills in communication and problem-solving. Proven track record in enhancing customer satisfaction and loyalty through attentive support and effective issue resolution. Focused on elevating team performance by sharing knowledge and best practices in customer service operations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tru Green Chem Lawn Glenarm
South Bend
01.2026 - Current
  • Resolved customer complaints and concerns, enhancing overall customer experience through effective communication.
  • Delivered timely resolution of customer complaints, contributing to high levels of customer satisfaction.
  • Facilitated customer satisfaction by addressing issues with knowledgeable and friendly service.
  • Responded to customer inquiries regarding lawn care services and products.
  • Assisted clients in scheduling appointments for service visits and consultations.
  • Educated customers on proper lawn maintenance techniques and chemical applications.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Quality Team Support

Dynamic Synergy
03.2020 - Current
  • Monitored quality issues with external customers, suppliers, and internal plant operations to identify areas for improvement.
  • Managed documentation for quality control procedures, ensuring accurate records of inspections, audits, and relevant activities.
  • Streamlined workflow processes for increased efficiency, resulting in higher productivity levels for the quality assurance team.
  • Set and monitored quality department goals and objectives to align team efforts with organizational standards.
  • Developed comprehensive training materials to ensure consistent understanding of quality standards among team members.
  • Mentored junior staff members, fostering professional growth and development within the quality assurance team.
  • Applied coaching techniques and tools to support managers and team members in improving performance.

Catering Supervisor

Riverside Terrace
05.2019 - 12.2019
  • Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
  • Supervised catering staff at events, directing prompt restocking and delivery of exemplary service to guests.
  • Led team of catering staff, ensuring effective training and compliance with company standards for quality service.
  • Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
  • Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
  • Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.

Assistant Store Manager

Family Dollar
06.2018 - 05.2019
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed opening and closing procedures, recommending changes to streamline daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted lower-level employees with problematic customers, ensuring excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Enhanced store appearance, maintaining cleanliness and implementing strategic merchandise displays to attract customers.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Data Entry Clerk

Press Ganey
08.2006 - 04.2018
  • Executed data entry tasks with high accuracy, contributing to reliable data management.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and verified input data against original documents to ensure data integrity.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Streamlined data entry processes to enhance workflow efficiency and reduce error rates.

Education

Bachelor of Science - Psychobiology

Southern New Hampshire University
Hooksett, NH
08-2027

Associate of Applied Science - Medical Assistant

Ivy Tech Community College of Indiana
South Bend
06-1997

Skills

  • CRM Management
  • Customer Engagement
  • Customer Focus
  • Problem Resolution
  • Service Familiarity
  • Team Coordination
  • Team collaboration
  • Effective communication
  • Active listening
  • Telephone Etiquette
  • Digital Communication
  • Feedback Delivery

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Collaborated with team of 3 in the development of Queue Cross Training.

Certification

  • Health, Life, and Accident Insurance License in IN and TX

Timeline

Customer Service Representative

Tru Green Chem Lawn Glenarm
01.2026 - Current

Quality Team Support

Dynamic Synergy
03.2020 - Current

Catering Supervisor

Riverside Terrace
05.2019 - 12.2019

Assistant Store Manager

Family Dollar
06.2018 - 05.2019

Data Entry Clerk

Press Ganey
08.2006 - 04.2018

Bachelor of Science - Psychobiology

Southern New Hampshire University

Associate of Applied Science - Medical Assistant

Ivy Tech Community College of Indiana

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Kristen Price