Kristen Query
Mason City,IA
Summary
Operations Professional experienced in quality control, customer service, and work planning. Delivered efficient operations through strong attention to detail, safe equipment handling, and adaptability to changing demands. Led teams in store management, kitchen operations, and field work while maintaining productivity and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Metal Technician\Driver
Dennys Scrap Hauling
Mason City, IA
02.2024 - Current
- Operated hauling equipment safely, following site procedures and traffic control requirements.
- Loaded and unloaded scrap materials, securing contents to prevent shifting during transport.
- Performed routine vehicle checks, reporting mechanical issues before dispatch.
- Inspected scrap loads for contamination, sorting materials for proper disposal and recycling.
- Assisted with route pickups, adapting to changing customer schedules and site requirements.
Assistant Manager
Family Dollar
Mason City, IA
07.2025 - 03.2026
- Managed daily store operations, ensuring smooth opening, closing, and shift execution.
- Supervised cashier activities, cash handling, and register accuracy during busy periods.
- Merchandised shelves, endcaps, and displays to maintain store presentation and product availability.
- Assisted with hiring, onboarding, and training new associates on procedures and service expectations.
- Resolved customer concerns promptly, supporting positive shopping experiences and retention.
- Supported scheduling, task delegation, and workflow coordination to maintain staffing coverage.
- Enforced company policies, safety standards, and loss prevention practices throughout store operations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Kitchen Manager
Lorados
Mason City, IA
02.2012 - 07.2025
- Managed kitchen operations, ensuring consistent food quality and timely ticket execution.
- Supervised prep, line, and closing procedures to maintain smooth daily workflow.
- Trained kitchen staff on food safety, sanitation, and recipe standards.
- Ordered inventory, tracked stock levels, and reduced waste through tighter portion control.
- Scheduled labor coverage to align staffing with service volume and peak demand.
- Improved kitchen efficiency by refining prep routines, station organization, and communication.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Cleaning Crew Member
Serv Pro Restoration Services
Mason City, IA
05.2013 - 12.2015
- Cleaned and disinfected surfaces using SERVPRO restoration protocols
- Set up air movers, dehumidifiers, and extraction equipment
- Removed water-damaged materials and debris from restoration sites
- Assisted with fire and smoke damage cleanup procedures
- Packed, labeled, and organized contents for storage and return
- Followed PPE and safety standards during hazardous cleanup tasks
- Maintained organized work areas and supported efficient job completion
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
Education
High School Diploma -
Mason City High School
Mason City, IA05-2004
Skills
- Quality control
- Troubleshooting
- Adapts under pressure
- Multitasking
- Heavy lifting
- Equipment operation
- Customer service
- Documentation
- Work planning
- Work under pressure
- Load Securing
Timeline
Assistant Manager
Family Dollar
07.2025 - 03.2026
Metal Technician\Driver
Dennys Scrap Hauling
02.2024 - Current
Cleaning Crew Member
Serv Pro Restoration Services
05.2013 - 12.2015
Kitchen Manager
Lorados
02.2012 - 07.2025
High School Diploma -
Mason City High School