KRISTEN RAAP
Springfield,MO
Summary
To continue employment with Mercy in the Imaging Department upon graduation. Currently enrolled in Associate of Science in Radiography Program through Southwest Baptist University with projected completion spring 2026. Join a team that promotes an opportunity for growth while building a career and earning a retirement.
Overview
11
11
years of professional experience
Work History
Patient Benefit Advisor I/II
Mercy Hospital Springfield
11.2021 - Current
- Promoted from level I to level II in July 2023. Assist patients seeking alternative financing; provide support to patients completing and filing Medicaid applications. Offer patient education regarding financial policies; lend ongoing support for point-of-service initiatives: focus on uninsured, underinsured and credit risk patients. Document actions taken, answer patient inquiries, and research problem accounts. Positive role model for other coworkers and train/mentor new employees as requested. Always provide excellent service to both internal and external customers.
Lead Certified Nurse Assistant (CNA)
Truman Healthcare and Rehabilitation
01.2017 - 05.2021
- Facilitated activities of daily living, including personal hygiene management, feeding, toileting, and ambulation. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Provided training to other staff and lead the Special Care Unit (dementia) independently.
Lead Caregiver
Annie Hood Home Healthcare
10.2014 - 09.2018
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning and cooking, and purchasing medications and supplies. Since direct supervisor was out-of-state, handled personnel issues, managed certain financial issues/payroll, and made work schedule-including delegation of chores, for all employees. Documentation was completed as appropriate.
Education
No Degree -
Ozarks Technical Community College
Springfield, MO06.2024
No Degree - General Education
Baker College
Muskegon, MI12.2010
Medical Assistant -
Ross Medical Education Center
Muskegon, MI10.2005
Associate of Science - Radiology
Southwest Baptist University
Springfield, MO05-2026
Skills
- Leadership
- Loyal, honest, & compassionate
- Excellent communication & documentation
- Dependable team player
- Willing to learn
- People-focused
Activities
Received certification as Nurse Assistant on April 2, 2017. Received certification as Medical Assistant on October 14, 2005. Volunteered at church camp during summer of 2014. Currently volunteering at church during special workdays as outreach within my community and part of a small group. Take meals to families in times of need. Provided care to children with special needs both at church and respite in peoples’ homes. Managed a blended family for many years and learned much about problem-solving and compromising in challenging situations, always seeking resolution.
Timeline
Patient Benefit Advisor I/II
Mercy Hospital Springfield
11.2021 - Current
Lead Certified Nurse Assistant (CNA)
Truman Healthcare and Rehabilitation
01.2017 - 05.2021
Lead Caregiver
Annie Hood Home Healthcare
10.2014 - 09.2018
No Degree -
Ozarks Technical Community College
No Degree - General Education
Baker College
Medical Assistant -
Ross Medical Education Center
Associate of Science - Radiology
Southwest Baptist University
REFERENCES
Available upon request