ALEENA ARMAS
Fort Bragg,CA
Summary
Organized employee with years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients and patients in handling questions and inquiries via telephone and complying with security regulations.
Overview
11
11
years of professional experience
Work History
Patient Benefit Advisor II
Parallon
Remote
05.2023 - Current
- Screen patients for Medicaid in California and Utah to determine eligibility linkage.
- Submit Medicaid applications as well as obtained all verifications needed for application submission.
- Conducted thorough needs assessments for accurate benefits recommendations.
- Running insurance eligibility checks for Medicaid and commercial policies.
Tax Administrator
K.McKee & Company
Fort Bragg
05.2022 - 05.2023
- Cultivated a culture of continuous learning within the team by organizing regular training sessions on relevant topics and encouraging knowledge sharing among colleagues.
- Leveraged technology tools to automate routine tasks, enabling faster turnaround times for critical projects and increased productivity among team members.
- Received and filed all tax documents from clients and acted and first point of contact.
- Reception duties
Radiology Scheduling Associate
Adventist Health Mendocino Coast
07.2019 - 05.2022
- Acted as first point of contact and set appointments for patients
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Answered phone calls and answered questions from patients
- Entered daily data in computer systems and documented office activities
- Submitted authorizations for imaging scans to all insurance companies.
- Scheduled all imaging appointments.
Store Manager
Blaqk Door
09.2013 - 06.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed inventory control, cash control and store opening and closing procedures.
Education
High School Diploma -
Fort Bragg High School
Fort Bragg, CA06.2008
Skills
- Professional and Courteous
- Meticulous Attention to Detail
- Resource Coordination and Allocation
- Verbal and Written Communication
- Task Prioritization
- Ease with Computers and Technology
- Appointment Coordination
- Multitasking and Time Management
- Document and File Management
- Judgment and Decision Making
- Confidentiality and Data Protection
- Clear Communication
- Complex Problem Solving
- Organizing and Categorizing Data
- Critical Thinking
- Spreadsheet Tracking
- Cash Drawer Management
- Customer Service
- Benefits Administration
- Compliance knowledge
- Goal-Oriented
- Leadership skills
- Multitasking
- Excellent Communication
- Team Collaboration
Timeline
Patient Benefit Advisor II
Parallon
05.2023 - Current
Tax Administrator
K.McKee & Company
05.2022 - 05.2023
Radiology Scheduling Associate
Adventist Health Mendocino Coast
07.2019 - 05.2022
Store Manager
Blaqk Door
09.2013 - 06.2019
High School Diploma -
Fort Bragg High School