Satyra Summers
Detroit,MI
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
18
18
years of professional experience
Work History
ADVISOR II
Concentrix
Farmington Hills, MI
08.2020 - 08.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Reservation Sales Representative
UNITED AIRLINES
Dearborn , Michigan
03.2005 - 07.2011
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Computed accurate sales prices for purchase transactions.
- Maintained up-to-date knowledge of airline policies regarding payments, refunds and exchanges.
- Computed sales prices, total purchases and processed payments.
Education
GED -
West Warren Academy
1999
Skills
- High customer service standards
- Service solutions expert
- Conflict resolution proficiency
- Strong problem solving ability
- Proficient in customer account software
- Courteous demeanor
- Energetic work attitude
- Complaint resolution
- Multi-line phone talent
- Professional telephone demeanor
- CRM
- Money handling abilities
- Retail store support
- POS systems expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ADVISOR II
Concentrix
08.2020 - 08.2023
Reservation Sales Representative
UNITED AIRLINES
03.2005 - 07.2011
GED -
West Warren Academy
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