Connor Ramirez

• Handled parts and service sales, utilizing soft skills and a guest centric approach.
• Coordinated service appointment scheduling and customer relations across multiple platforms, in-person visits, online, and over the phone.
• Greeted customers, identified their needs and provided advice on automotive services.
• Liaison for interdepartmental processes in both sales and parts, in addition to vehicle service, insuring a smooth and efficient guest service experience from department to department.
• Created an organized and optimized workflow to accommodate a fast paced, and high volume workload.
• Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.

• Application of pesticides, and fertilizer for commercial and residential properties.
• Helped start and supervise company sprinkler/irrigation crew(s)
• Handled repair/installation of piping, switches, pumps, electrical, etc.
• Worked one on one with Customers, in designing functional and efficient sprinkler systems.
• Managed Irrigation team training and project supervision for new technicians

• Strong emphasis on advocating for customers when dealing with interdepartmental issues/requests
• Multifaceted in various roles within the scope of vehicle troubleshooting/diagnostic and internal account-related issues/requests
• Experience working on the back end of new vehicle deliveries and DMV-related documentation
• Point of contact for internal Early Access admission and deletion escalations from our Legal team
• Front-of-house service experience, handling everything from vehicle intake, all the way to service completion.

Leadership Team:

• Cross-trained in various customer support roles to ensure process knowledge and backup when needed
• Assistance with escalation and process support for our customer support team(s)
• New agent training and coaching
• Business process analysis and testing

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Account Manager for loan holders that are no longer able to make their payments due to circumstance.
• Handles loans of all delinquincy
• Specialized in servicing Customers that are going through extreme hardship, through advocating and advising.
• Handles supervisor escalation from our repayment collections team that required escalation.
• Emphasis on soft collections efforts.
• Handles only 1-90 day delinquent accounts.
• Offers options for repayment, such as payment scheduling, due date changes, and general loan servicing.
• Emphasis on Collecting debt by means of negotiation and talk-offs.

• Worked with various companies, as an independent contractor
• Experience with Point of Sale setup, computer hardware/software troubleshooting and repair, cabling, imaging, and network configuration
• Extensive knowledge of hardware/software troubleshooting and general maintenance tools

• Inspected vehicles to assess damage and plan for repairs and new parts.
• Tested electronic components and computer controls with specialized devices.
• Wrote up detailed repair orders outlining actions and estimated costs.
• Performed minor and major maintenance services, including gasket replacements, coolant flushes and tune-ups.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.