URIAH HERRERA
Denver,CO
Summary
Versatile professional combining customer service excellence with strong organizational capabilities. Experience in managing service workflows, performing detailed assessments, and supporting administrative functions. Adept at fostering client relationships and promoting services to enhance overall client satisfaction.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Next-Gen Automotive
03.2023 - Current
- Delivered friendly, efficient service to customers while effectively resolving challenging situations
- Achieved high customer satisfaction standards consistently, contributing to overall service excellence
- Communicated service specials, completion times, and expenses clearly to enhance customer experience
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Developed estimates by costing materials, supplies, and labor
- Suggested additional services to customers to meet upsell goals
- Filed warranty claims to the warranty company according to repairs & customer concerns
- Overseeing and managing the service center's scheduling and workflow
Student Esthetician
Emily Griffith Technical College
Denver, CO
11.2024 - 09.2025
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Administered a variety of esthetic services, including facials and waxing, professionally.
- Performed skin assessments to determine suitable treatments for diverse client needs.
- Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
- Enhanced clientele's overall wellness with expertly performed body treatments and massages.
- Developed proficiency in sanitation protocols to uphold health and safety standards.
- Pursued continuous education to stay updated on esthetic trends and techniques, enhancing service delivery.
- Provided client education on skincare routines and product benefits to improve treatment outcomes.
Administrative Assistant
Nova Home Loans
09.2020 - 08.2022
- Scheduled office meetings and client appointments for staff teams
- Prepared reports and correspondence in Word and developed PowerPoint presentations to support team initiatives
- Coordinated with vendors, contractors, and professional services personnel to manage orders and ensure timely communication of instructions
- Collaborated with team members on special projects to improve office operations.
- Designed PowerPoint presentations for business development initiatives
- Processed loan documentation to support mortgage application workflows.
- Researched issues with shipments, product damage, and incorrect product amounts
Education
Esthetician - Esthetics
Emily Griffith Technical College
Denver, CO09-2025
High School Diploma -
John F Kennedy High School
Denver, CO05-2020
Skills
- Customer Service
- Attention to Detail
- Problem Solving
- Tech proficiency
- Multitasking skills
- Appointment Scheduling
- Office Equipment Operation
- Multi-Line Telephone Systems
- Computer proficiency
- Inventory Management
- Professionalism
- Communication skills
- Social media strategy
- Treatment techniques
- Skin assessment
- Client training
- Sanitization protocols
Timeline
Student Esthetician
Emily Griffith Technical College
11.2024 - 09.2025
Automotive Service Advisor
Next-Gen Automotive
03.2023 - Current
Administrative Assistant
Nova Home Loans
09.2020 - 08.2022
Esthetician - Esthetics
Emily Griffith Technical College
High School Diploma -
John F Kennedy High School