NICHOLAS DYK
Hauser,ID
Summary
Detailed professional with 5+ years of experience in staff development, supervision, and training. Excells in establishing, leading, and mentoring high-performing teams committed to achieving collective goals. Excited to contribute to shaping the skills and trajectories within the company as a leader in the LSC Department.
Overview
10
10
years of professional experience
1
1
Certification
Work History
LTR II Sales Producer
Liberty Mutual Insurance
Liberty Lake , WA
08.2019 - Current
- Participated in the mentoring program to support new employees in their transition into the company.
- Member of the continues improvement comity.
- Ensured compliance with applicable laws and regulations governing insurance sales practices.
- Utilized sales techniques to maximize revenue generation through upselling services such as insurance coverage or additional amenities.
- Ensured compliance with applicable laws and regulations pertaining to sales and marketing operations.
Sales Manager
QUALFON
Coeur D'Alene, ID
04.2014 - 08.2019
- Demonstrated mastery of telesales service call script within specified time frames
- Maintained up-to-date records at all times
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Managed daily operations of sales team, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created monthly reports for senior management summarizing operational performance metrics.
Yard Maintenance Crew Member
SPOKANE ROCK PRODUCTS
Post Falls, ID
02.2012
- Used a pick and shovel to dig, spread and level dirt and gravel
- Assisted in caulking pipe joints to properly seal them
- Transported materials, tools and machines to installation sites
- Arranged and stored materials, machines, tools and equipment
- Equipment operator
- Inventory specialist
- Site maintenance.
Education
GENERAL STUDIES - Criminal Justice
Spokane Community College
Spokane, WA06-2017
CERTIFIED SIX SIGMA GREEN BELT -
Qualfon University
Skills
- Strong sales abilities and Top Performer
- Competed Supervisor readiness program
- Proficient with Microsoft Office
- Troubleshooting skills
- Strong problem solving abilities
- Multi-channel contact center software
- Able to work under high stress environment
- High customer service standards
- Teamwork and Collaboration
- Effective Leadership
- Staff Management
Accomplishments
- Presidents Club Award
Certification
- Communications Certificate (Spokane Community College)
Timeline
LTR II Sales Producer
Liberty Mutual Insurance
08.2019 - Current
Sales Manager
QUALFON
04.2014 - 08.2019
Yard Maintenance Crew Member
SPOKANE ROCK PRODUCTS
02.2012
GENERAL STUDIES - Criminal Justice
Spokane Community College
CERTIFIED SIX SIGMA GREEN BELT -
Qualfon University
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