Quran Ali Muhammad
Baltimore,MD
Summary
Personable Customer Service Associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. In addition to handling multiple responsibilities, I am a service-focused professional and friendly team player with a knack for building productive working relationships.
Overview
10
10
years of professional experience
Work History
T-Mobile at Home Advisor
T-Mobile
Baltimore , MD
08.2019 - 11.2023
- Provided thorough support and problem resolution for customers.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date knowledge of policies
- Supported customers with online billing and account issues.
- Resolved customer complaints and concerns with strong verbal skills.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Informed customers about issue resolution progress.
Customer Consultant
Wegmans Food Markets
Owings Mills, MD
06.2013 - 04.2019
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Cash handling experience. Including counting cash drawers before the beginning and end of each shift.
- Cross-trained and provided back-up for other areas when needed.
- Educated customers on product and service offerings.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Education
Majoring - Business Administration
Trade School
Baltimore, MDHigh School Diploma -
Randallstown High School
Randallstown, MDSkills
- Excellent multi-tasker
- Flexible schedule
- Proficient in MS Office
- Cash handling accuracy
- High customer service standards
- Strong problem solving ability
- Active listening skills
- Strong organizational skills
Skills
- Computer Skills: MS Word, Powerpoint, Excel, and Outlook.
- Successfully operate both Windows and Apple Macintosh Systems
- People skills: advanced problem-solving, great organizational skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
T-Mobile at Home Advisor
T-Mobile
08.2019 - 11.2023
Customer Consultant
Wegmans Food Markets
06.2013 - 04.2019
Majoring - Business Administration
Trade School
High School Diploma -
Randallstown High School