Kristen Raheb
Worcester,MA
Summary
Proven leader and strategic thinker, adept in operations management and customer service, with a track record of maximizing profitability and enhancing team performance at CVS. Skilled in inventory management and team leadership, I significantly increased customer satisfaction. Cultivated strong client relationships and streamlined financial operations, demonstrating exceptional problem-solving and organizational abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
CVS
Worcester
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Walgreens Boots Alliance
Worcester
01.2008 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Estee Lauder Beauty Consultant
Macys Department Store
Marlboro, MA
11.2012 - 07.2013
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Maintained counter and display areas for cleanliness and organization.
Education
Bachelor Of Applied Arts And Science - Biology And Psychology
Worcester State University
Worcester, MASkills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Team Leadership
Inventory Management
Recruitment and hiring
Goals and performance
Operations Management
Leadership Development
Strategic thinker
Loss Prevention Procedures
Sales Analysis
Retail Merchandise Quality Standards
Maximizing profitability
Budget Development
Financial operations management
Root Cause Analysis
Decision-Making
Teamwork and Collaboration
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
Languages
Arabic
Native or Bilingual
Timeline
Store Manager
CVS
07.2023 - Current
Estee Lauder Beauty Consultant
Macys Department Store
11.2012 - 07.2013
Store Manager
Walgreens Boots Alliance
01.2008 - 07.2023
Bachelor Of Applied Arts And Science - Biology And Psychology
Worcester State University