Diligent Customer Service Specialist bringing top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Hi, I’m
Kristen Raines
Hamilton,AL
Summary
Overview
13
years of professional experience
Work History
MidSouth NewspaperHamilton, AL
Advertising & Front Desk Manager
02.2023 - Current
Job overview
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong email, phone, and in-person etiquette, effectively handling difficult calls.
- Experienced in business-to-business as well as business-to-consumer communication.
- Recognized by management for providing exceptional and friendly customer service, and high satisfaction by providing quality products.
The Ramp School of MinistryHamilton, AL
Assistant Director of Admissions and Recruiting
08.2020 - 11.2022
Job overview
- Spearheaded email marketing sent to prospective students and parents - creating graphics, writing content for emails, and implementing dynamic rules for automated marketing.
- Managed Salesforce CRM, adding and managing data, updating notes on customers, and updating workflows.
- Assisted in the development and implementation of recruitment and enrollment strategies.
- Organized recruitment and admission events for prospective students.
- Trained and supervised admissions counselors with commitments to yearly goals and building retentive rapport.
The Ramp School of MinistryHamilton, AL
Admissions Counselor
10.2016 - 09.2019
Job overview
- Through email, chat, and phone communication, assisted students in understanding application processes, admissions requirements, and financial aid options.
- Led both large group and individual tours to provide better understanding of campus layout.
- Directed and participated in recruitment and enrollment activities.
It’s FashionBlytheville, AR
Assistant Manager
01.2015 - 05.2016
Job overview
- Assisted and engaged with customers to understand needs and suggest suitable merchandise.
- Trained new employees to meet job requirements.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Mailboxes & BeyondBlytheville, AR
Customer Service Specialist
01.2011 - 05.2013
Job overview
- Improved customer service wait times to mitigate complaints.
- Assisted customers with making payments, verifying and cashing checks, and wiring finances.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained a high level of professionalism while interacting with customers via phone and in-person interactions.
Education
Ramp School of MinistryHamilton
Certificate of Completion 4.0 GPA from Performing Arts/Missional Training
05.2019
University Overview
Arkansas Northeastern College
GED
02.2016
University Overview
Thomas Edison State UniversityTrenton, NJ
Some College (No Degree) from Mass Communications
University Overview
Skills
- CRM Software - Salesforce, Pardot
- Team Management
- Customer Service
- Computer Skills
- Verbal and Written Communication
- Email Marketing
- Data Entry and Maintenance
- Account Management
- Front desk management
- Graphic design
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You are never too old to be what you might have been.
Timeline
Advertising & Front Desk Manager
MidSouth Newspaper
02.2023 - Current
Assistant Director of Admissions and Recruiting
The Ramp School of Ministry
08.2020 - 11.2022
Admissions Counselor
The Ramp School of Ministry
10.2016 - 09.2019
Assistant Manager
It’s Fashion
01.2015 - 05.2016
Customer Service Specialist
Mailboxes & Beyond
01.2011 - 05.2013
Ramp School of Ministry
Certificate of Completion 4.0 GPA from Performing Arts/Missional Training
Arkansas Northeastern College
GED
Thomas Edison State University
Some College (No Degree) from Mass Communications
Similar Profiles
Mikela KyleMikela Kyle
Southern Diesel Service at Midsouth Transportation, Midsouth Leasing & Southern Diesel servicesSouthern Diesel Service at Midsouth Transportation, Midsouth Leasing & Southern Diesel services
Bartos LorantBartos Lorant
Journalist, Proofreader at Székely Hírmondó newspaper (1999-), Háromszék newspaper (2022-), Krónika (2002-2012)Journalist, Proofreader at Székely Hírmondó newspaper (1999-), Háromszék newspaper (2022-), Krónika (2002-2012)
Sergio Martinez LuisjuanSergio Martinez Luisjuan
Commercial Roofer at Midsouth RoofingCommercial Roofer at Midsouth Roofing
Brittany RandolphBrittany Randolph
Registered Nurse at Amedisys HospiceRegistered Nurse at Amedisys Hospice
Kalei Brooke MasonKalei Brooke Mason
RN at Ouch Urgent CareRN at Ouch Urgent Care