Kristen Ramos
Rockwall,TX
Summary
Energetic Assistant Regional Manager for 3 ENDO offices and 1 general office. Dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Excellent Open Dental experience. Resourceful Assistant Regional Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel at communication, problem-solving, and adaptability, ensuring seamless coordination across departments and achieving business objectives.
Overview
3
3
years of professional experience
Work History
Assistant Regional Manager
Texas Endodontics Center, Ivy Dental
Sunnyvale, TX
07.2023 - Current
- Manage daily operations
- Assist the Regional Manager for 5 offices
- Treatment planning
- Marketing and maintaining excellent collaboration with general offices
- De-escalation skills
- Insurance verification and claims
- Claim adjustments
- Accounts Receivable
- Train new employees including office managers
- Scheduling patients
Team Lead/Patient Care Coordinator
Rowlett Family Dentistry
Rowlett, TX
08.2022 - 06.2023
- Manage schedule for 3 doctors
- Managed day-to-day office duties
- New patient and hygiene recall coordination for 3 offices
- Manage both employee and patient relations to achieve KPIs
- Lead both front and back office
- Maintained office budget
- Advanced knowledge of dental procedures such as Dental Implants, All-on-4, Snap-In Dentures, Veneers, Root Canals, Bridges, Crowns, Extractions, Invisalign, KORS Whitening
- Interacted with all new patients
- Created various KPIs for office
- Advanced knowledge of Open Dental, Dental Intel, Dexis, Energize, DDS Support Softwares
- Attend upper management meetings
- Case Presentation
- Answer phones, text messages and return voicemails
- Expert knowledge of all 3 financing options
Patient Care Coordinator
Sleek Dental
Kyle, TX
05.2022 - 07.2022
- Managed Carestack Software: book/cancel/reschedule appointments
- Managed Energize Group Dental Marketing for Sleek Dental by updating Carestack daily with new Energize patients, responded via text to potential clients through Energize
- Updated treatment costs in Energize for financial purposes, attended Energize trainings
- Basic knowledge of Implants, All-on-4, Snap-In Dentures, Veneers, Root Canals, Bridges, Crowns, Extractions
- Scheduled evaluations and procedures for patients
- Communicated with patients to ensure quality of care and develop care plans
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Established a strong work network by building professional relationships with physicians and fellow employees
- Assured regulatory compliance and professionalism across patient service
- Identified potential problems and patient care trends
- Received and routed care team messages and documents to appropriate staff
- Demonstrated flexibility during changes to patient care practice
- Provided administrative support for patient care staff
- Submitted various medication requests via phone
- Explained procedures and services to patients
Receptionist
Everybody Massage
Rockwall, TX
08.2021 - 01.2022
- Scheduled and confirmed appointments
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Answered phone calls, provided information to callers and connected callers to appropriate people
Education
BA - Health conc. in Community Health
University of Texas at San Antonio
San Antonio, TX12.2014
Skills
- Patient relations
- Leadership Skills
- Relationship building
- Computer skills
- Problem resolution
- Technologically savvy
- Communication
- Data management
- Critical thinking
- Microsoft Office
- Decision-making
- Training & development
- Customer service
- Team management
- Marketing
- Office management
- Documentation review
- Medical/ dental terminology
- Conflict management
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Regional Manager
Texas Endodontics Center, Ivy Dental
07.2023 - Current
Team Lead/Patient Care Coordinator
Rowlett Family Dentistry
08.2022 - 06.2023
Patient Care Coordinator
Sleek Dental
05.2022 - 07.2022
Receptionist
Everybody Massage
08.2021 - 01.2022
BA - Health conc. in Community Health
University of Texas at San Antonio
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