Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Kristen Ramsey

Minneapolis,MN

Summary

Hardworking and knowledgeable professional well-versed in using tools and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Overview

23
23
years of professional experience

Work History

Customer Service Agent

Delta Air Lines, Inc
Minneapolis, MN
09.2022 - Current
  • Serve as a frontline support agent for a diverse international customer base, offering personalized travel planning, gate boarding, and routing assistance.
  • Actively listen to customer concerns to identify core issues quickly and deliver timely, solution-focused responses.
  • Manage high-pressure situations, particularly during irregular operations, by making real-time decisions and coordinating with OCC and Tower.
  • Support affected travelers through complex rebooking processes with empathy efficiency, and attention to detail.
  • Adhere to safety guidelines and protocols to ensure timely arrival and departure of flights.
  • Collaborate closely with global team members to ensure smooth ground operations and consistent adherence to safety and compliance protocols.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting customer relationships.
  • Reviewed files, records and other obtained documents to respond to customer requests.

Makeup Artist

Video Production Industry
Saint Paul, MN
01.2003 - 06.2022
  • Coordinate with clients to clarify visual requirements and execute preeminent procedures to meet client requirements
  • Produce and sketch design ideas as well as work efficiently in time-pressured conditions, following and practicing safety and wellness protocols
  • Update available products and techniques in accordance with inventory status as well as consider budget implications and identify areas of required research
  • Source, budget, and order materials and equipment from specialists, ensuring continuous workflow
  • Process and track invoicing, mileage tracking, and client receipts while ensuring accuracy
  • Conduct negotiation with clients on pay as well as liaise with diverse industry people.

Education

Esthetics -

La'James International College
01.2008

Makeup Artistry -

Complections International School of Makeup
01.2003

Mexican Art History study -

Universidad de Guadalajara Lamar
01.2002

High School Diploma -

Washington High School
01.2001

Skills

  • Customer Service & Support
  • Conflict Resolution & Problem Solving
  • Information Verification & Documentation
  • Process Improvement & Decision Making
  • Active Listening & Needs Assessment
  • Regulatory Compliance & Safety Protocols
  • Cross-Functional Coordination & Operational Support
  • Interpersonal Communication with Global Customers & Teams
  • 70-80 WPM - 98-100% Accuracy

Accomplishments

  • Received a “Compostela” for hiking 800 kilometers (500 miles) of El Camino de Santiago I 2014
  • Delta Chairman's Club Nominee - 2023

Languages

English
Native/ Bilingual
Spanish
Professional

Affiliations

  • Pop-up Food Shelf Volunteer at CLUES- Comunidades Latinas Unidas En Servicio, 2021-2022

Timeline

Customer Service Agent

Delta Air Lines, Inc
09.2022 - Current

Makeup Artist

Video Production Industry
01.2003 - 06.2022

Esthetics -

La'James International College

Makeup Artistry -

Complections International School of Makeup

Mexican Art History study -

Universidad de Guadalajara Lamar

High School Diploma -

Washington High School

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