Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Ransom

Roxbury,MA

Summary

Dynamic Chief Design Officer with a strong track record of leading UX strategy, front-end architecture, and cross-functional project execution at Include Web Design. Known for driving innovative, user-centered solutions that improve accessibility, responsiveness, and business impact. Expert in leveraging emerging technologies while cultivating high-performing, collaborative teams across design and development.

Overview

12
12
years of professional experience

Work History

Chief Design Officer

Include Innovation
Boston, MA
07.2015 - Current
  • Led UX strategy and front-end architecture, delivering scalable, high-quality web and mobile experiences across client projects.
  • Managed and mentored a diverse team of designers and developers, fostering a culture of inclusion, innovation, and high performance.
  • Utilized emerging technologies, such as AI and machine learning, to streamline business operations and deliver innovative, user-centered solutions aligned with client goals and creative vision.
  • Defined and upheld front-end and back-end best practices, focusing on accessibility, responsive design, and modern frameworks like React, WordPress, Webflow and Wix Studio.
  • Scaled design operations and systems, streamlining workflows and partnerships to support consistent, impactful user experiences.

Systems Engineer

MITRE
Bedford, MA
07.2013 - 09.2016
  • Transformed complex customer requirements into functional system specifications through in-depth analysis and stakeholder collaboration.
  • Applied Lean UX methodologies to design intuitive, mission-critical interfaces tailored for military personnel in high-stakes environments.
  • Improved usability and accessibility of legacy defense software by conducting heuristic evaluations, user testing, and iterative redesign.
  • Led end-to-end UX research and design, driving interface development from wireframes to high-fidelity prototypes aligned with operational needs.

Education

Master of Science - Engineering Management

Tufts University
Medford, MA
05-2018

Bachelor of Science - Human Factors Engineering

Tufts University
Medford, MA
05-2013

Skills

  • UX Strategy
  • Front-End Architecture
  • Project and Team Management
  • UI and UX Design
  • Stakeholder Collaboration
  • Innovation Management

Timeline

Chief Design Officer

Include Innovation
07.2015 - Current

Systems Engineer

MITRE
07.2013 - 09.2016

Master of Science - Engineering Management

Tufts University

Bachelor of Science - Human Factors Engineering

Tufts University

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