Kristen Rogers
Dover,AR
Summary
Proactive professional with a solid background in front-of-house operations. Skilled in staff training, inventory management, and cash handling.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Chick-fil-A
Russellville, Arkansas
01.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted team members during peak hours to ensure efficiency.
- Prepared food items according to Chick-fil-A standards and procedures.
- Engaged with customers, answering questions and providing menu recommendations.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
Shift Leader
Panda Express
Russellville, Arkansas
11.2024 - 12.2025
- Supervised team members during peak hours, ensuring timely service and customer satisfaction.
- Trained new staff on restaurant procedures and customer service standards, enhancing team readiness and performance.
- Monitored inventory levels and restocked supplies during shifts.
- Addressed inquiries and resolved issues to deliver exceptional customer service, fostering a positive dining experience.
- Maintained cleanliness and organization of work areas during busy periods.
- Verified that cash drawers and safe contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
FOH Trainer
Chipotle Mexican Grill
Patterson, California
12.2022 - 08.2024
- Trained new staff on customer service and food preparation techniques to enhance service quality.
- Monitored front-of-house operations to ensure smooth workflow and efficiency.
- Conducted role-playing exercises to improve team communication and problem-solving skills.
- Instructed staff on accurate cash handling procedures to ensure financial integrity.
- Guided staff in resolving difficult customer issues to maintain satisfaction and loyalty.
Seasonal Warehouse Associate
Kohls Distribution Center
Patterson, California
09.2022 - 12.2022
- Organized stock items in designated areas to streamline retrieval and inventory management.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Packed and labeled merchandise for efficient loading and shipment to retail stores.
- Loaded and unloaded products from delivery trucks to ensure timely availability for operations.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages, and updated orders in internal database.
Cashier
Wingstop
Patterson, California
12.2021 - 09.2022
- Maintained cleanliness and organization of the cashier area.
- Assisted customers with menu selections and special requests.
- Provided friendly service
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned back-of-house operations to assist kitchen staff.
- Accurately and efficiently made customer orders
Education
High School Diploma -
Orestimba High School
Newman, CA05-2022
Skills
- Food safety
- Cash handling
- Inventory management
- Workflow efficiency
- Staff training
- Customer service
- Attention to detail
- Communication skills
Timeline
FOH Team Member
Chick-fil-A
01.2026 - Current
Shift Leader
Panda Express
11.2024 - 12.2025
FOH Trainer
Chipotle Mexican Grill
12.2022 - 08.2024
Seasonal Warehouse Associate
Kohls Distribution Center
09.2022 - 12.2022
Cashier
Wingstop
12.2021 - 09.2022
High School Diploma -
Orestimba High School