Hi, I’m
Kristen Carter
Subrogation Specialist
New Harmony,UT
Summary
Experienced insurance professional with 28-year career reviewing and analyzing casualty claims, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handles high case volumes with accuracy and care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
years of professional experience
Work History
Fleet ResponseHudson, OH
Senior Quality Control Subrogation
11.2022 - Current
Job overview
- Manage complex subrogation claims from assignment to conclusion.
- Review and evaluate subrogation claims to determine potential recovery opportunities.
- Assist in the development of strategies for successful resolution of subrogation cases.
- Research legal databases to obtain relevant information regarding statutes of limitation and jurisdictional requirements.
- Utilize Arbitration Forums to efficiently recover payments on subrogation claims in all forums (Auto, Property, Special, Med Pay, PIP).
- Manage multiple tasks efficiently while adhering to strict deadlines.
- Adhere strictly to company policies regarding confidentiality and data security measures.
- Deliver exceptional customer service to clients by communicating information and actively listening to concerns.
- Assist others with evidence review, filing rules, case law, jurisdictional issues, and proper arbitration processes.
Paragon Subrogation ServicesChatsworth, CA
Arbitration Consultant
09.2011 - 11.2022
Job overview
- Reviewed evidence and prepared arbitration filings for automobile, property, special (coverage), medical payments and PIP cases.
- Properly applied case law and jurisdictional rules to arbitration cases.
- Reviewed cases for appropriate subrogation handling.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Race Prep HobbiesSimi Valley, CA
Business Owner
01.2007 - 08.2016
Job overview
- Interviewed, trained and supervised employees.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed inventory levels to meet customer demand while minimizing costs.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Updated website content regularly according to current trends within target markets.
Arbitration Forums, Inc.Tampa, FL
Field Arbitration Manager
08.2005 - 09.2009
Job overview
- Managed 150 arbitrators at six hearing locations.
- Oversaw the arbitration hearing process in California and Hawaii.
- Trained arbitrators on process changes, clarifying expectations and requirements.
- Managed a caseload of 600+ files monthly, keeping filing to decision timeframes within company requirements.
- Reviewed customer decision inquiries.
- Maintained appropriate rapport and utilized proper professional communication channels and practices with customers.
- Maintained arbitration certifications in all forums.
- Devised and implemented the first electronic decision entry process for the company.
21st Century InsuranceWoodland Hills, CA
Senior Bodily Injury Examiner
06.2002 - 08.2005
Job overview
- Managed a pending of 250+ complex 1st party and 3rd party Bodily Injury claims.
- Evaluated injury claims based on evidence compiled; negotiated settlement within authority.
- Determined if claims were valid according to established rules and regulations.
- Communicated professionally with attorneys regarding court proceedings; attended mediation, arbitration, and trial as necessary to resolve claims.
- Investigated inconsistencies in documentation or reports obtained from involved parties.
- Evaluated eligibility for benefits based on analysis of case facts and application of applicable laws.
- Researched complex issues related to specific cases involving multiple parties or unusual circumstances.
- Resolved customer inquiries regarding claims status in a timely manner.
- Maintained accurate files containing all relevant documents pertaining to each claim.
- Adhered strictly to company standards when evaluating cases for payment authorization.
- Carefully analyzed and collected evidence to support contested claims in court.
- Maintained proper and consistent understanding and application of our insuring agreement and policies.
21st Century InsuranceWoodland Hills, CA
Senior Subrogation Specialist
02.1996 - 06.2002
Job overview
- Identified, evaluated and investigated insurance subrogation claims.
- Researched relevant legal documents to identify recovery options.
- Reviewed and processed correspondence from attorneys, policyholders, adjusters and other parties related to the claim.
- Developed strategies for successful resolution of carrier subrogation claims.
- Monitored progress of subrogation cases through completion of the process.
- Maintained accurate records in accordance with company guidelines and procedures.
- Managed a high volume caseload while meeting company and legal deadlines.
- Volunteered as an arbitrator for Arbitration Forums, Inc., an inter-company arbitration dispute resolution company.
- Maintained arbitration certifications in all forums.
Education
Sonoma State UniversityRohnert Park, CA
Bachelor of Arts from English Literature
12-1995
Skills
- Inter-company Arbitration Expert
- Training
- Case Audit
- Critical Thinking
- Decision-making Capabilities
- Policy Interpretation
- Documentation Review
- Claims Investigation
- Insurance Knowledge
- Property Damage Assessment
- Organizational Skills
- Public Speaking
- Time Management Abilities
- Multitasking
- Written Communication
- Attention to Detail
- Self Motivation
Affiliations
- Volunteer Fire Fighter, New Harmony Fire District
- Enjoy camping and hiking
- Avid gardener
Certification
- IFSAC/Proboard Certified as a Firefighter II
- IFSAC/Proboard Certified in HAZMAT Awareness & Operations
Timeline
Senior Quality Control Subrogation
Fleet Response
11.2022 - Current
Arbitration Consultant
Paragon Subrogation Services
09.2011 - 11.2022
Business Owner
Race Prep Hobbies
01.2007 - 08.2016
Field Arbitration Manager
Arbitration Forums, Inc.
08.2005 - 09.2009
Senior Bodily Injury Examiner
21st Century Insurance
06.2002 - 08.2005
Senior Subrogation Specialist
21st Century Insurance
02.1996 - 06.2002
Sonoma State University
Bachelor of Arts from English Literature
RohnertRohnert
- IFSAC/Proboard Certified as a Firefighter II
- IFSAC/Proboard Certified in HAZMAT Awareness & Operations
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