7 years experience working as a representative in versatile roles in the auto & property insurance industry. I began my career working in a data input and administrative role, then into a high volume call center which led to a Claim Representative & Subrogation Specialist. I have several years experience in handling auto & property damage claims. I have also completed courses in Agile Software Development Engineering offered virtually through the University of Minnesota. I possess strong negotiation skills with experience dealing directly with our clients and customers to assist in anyway I can to leave a positive impact on the company. I am a motivated colleague always looking to improve myself in the role I am given & the company that I represent.
- Responsible for responding & addressing client requests via email, phone,etc.
- Responsible for generating auto & property damage demands for recovery
- Responsible for negotiating property damage settlements and assessing damages directly communicating with our claims team.
- Strong negotiating skills in liability in a specific loss & offered settlement's by adverse carriers
- Manage a high-level inventory and retain company standard for cycle-time.
- Responsible for direct client engagement to provide thorough updates on files through presentations & conference calls with management.
- Responsible for obtaining documents from Avis & Budget Rental to assist claims representatives in claim investigation & recovery
- Experience in deescalating problematic situations between client, customers & renters.
- Responsible for addressing client & customer needs
- Experience using Microsoft Office Tools to create spreadsheets, demands & PowerPoint for presentations in a given department
- Responsible for generating & submitting property damage demands via E-Subro Hub, Email/ Fax, Mail, Etc.
- Responsible for negotiating liability based on accident State Guidelines & loss details