Victoria Rodriguez

• Enhanced recovery rates by implementing effective subrogation strategies and procedures.
• Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments of fault distribution.
• Participated in cross-functional team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
• Utilized analytics tools to evaluate claim data patterns for better identification of potential subrogation targets.
• Streamlined case management for improved efficiency and faster claim resolutions.
• Negotiated settlements with responsible parties, securing favorable outcomes for clients.
• Setting up monthly Payment Plans
• Initiating Installment agreements, Conditional Releases,
• Skip Tracing, Assets Checks, Property Ownership searches
• Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
• Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
• Reviewed policy documents to determine coverage applicability in various subrogation scenarios.
• Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
• Leveraged negotiation skills to secure favorable settlements from third-party insurers, maximizing recovery amounts.
• Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters. Contacted Courts, Probation Officers and Employers if Applicable
• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Examined claims forms and other records to determine insurance coverage.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Prepared State Driver's License Suspension and Registration documents to send to State DMV Offices for Non compliance
• Closed out claims with no chance of recovery
• gathered information to send to arbitration if it was necessary
• Entered Claims via EHub/Arbitration Forums
• Running Metros for Copies of Police Reports
• Running Tag and VIN searched via LexisNexis

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Maintained inventory of office supplies and placed orders.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Improved document processing speed by introducing automated templates for routine correspondence.
• Entered Student Grades into our System, Composed School Transcripts, Organized and Printed all Progress Reports and Report Cards

• Managed the day to day operations of the Store, including financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Managed Day to day office, hiring and termination of empoyment
• Processing Payday Loans to customers including running credit reports, initiating liens on Automobile titles, Skip Tracing, Repossessions of vehicles from default customers.
• Daily money Management, including balancing petty cash and daily deposits

Enhanced recovery rates by implementing effective subrogation strategies and procedures.

• Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments of fault.
• Participated in cross-functional team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
• Streamlined case management for improved efficiency and faster claim resolutions.
• Negotiated settlements with responsible parties, securing favorable outcomes for clients.
• Setting up monthly Payment Plans
• Initiating Installment agreements, Conditional Releases,
• Skip Tracing, Assets Checks, Property Ownership searches
• Requested Copies of Police Reports and Court Documents
• Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
• Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
• Reviewed policy documents to determine coverage applicability in various subrogation scenarios.
• Leveraged negotiation skills to secure favorable settlements from third-party insurers, maximizing recovery amounts.
• Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters, police depts, Courts and probation officers.
• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Examined claims forms and other records to determine insurance coverage.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Prepared State Driver's License Suspension and Registration documents to send to State DMV Offices for Non compliance
• Closed out claims with no chance of recovery
• Gathered information to send to Arbitration if it was necessary

Enhanced recovery rates by implementing effective subrogation strategies and procedures.

• Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments claims
• Participated in cross-functional team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
• Streamlined case management for improved efficiency and faster claim resolutions.
• Negotiated settlements with responsible parties, securing favorable outcomes for clients.
• Setting up monthly Payment Plans
• Initiating Installment agreements, Conditional Releases,
• Skip Tracing, Assets Checks, Property Ownership searches
• Requested Copies of Police Reports and Court Documents
• Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
• Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
• Leveraged negotiation skills to secure favorable settlements from third-party insurers, maximizing recovery amounts.
• Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.
• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Followed up with customers on unresolved issues and regular updates on case status and addressing inquiries promptly and professionally.
• Examined claims forms and other records to determine insurance coverage.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Prepared State Driver's License Suspension and Registration documents to send to State DMV Offices for Non compliance
• Closed out claims with no chance of recovery
• Gathered information to send to Arbitration if it was necessary