Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Aguirre Nova

Bloomington,IL

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Subrogation Specialist

Wilber Group
Bloomington, IL
12.2022 - Current
  • Maintained high volume of calls and met demands of busy and productive group.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Crew Member

Dairy Queen Grill & Chill
Bloomington, IL
06.2024 - 09.2024
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

PRODUCTION SUPPORT

WILBER GROUP
Normal, IL
10.2022 - 12.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Warehouse Shipper

Taylor Printing & Office Supply
Bloomington, IL
04.2021 - 08.2022
  • Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
  • Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.
  • Demonstrated adaptability and flexibility, taking on additional responsibilities during peak periods to ensure the team met all objectives.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.

Education

High School Diploma -

Normal Community High School
Normal, IL

Institute of Cosmetology, Inc
Bloomington, IL

Skills

  • Strong negotiation skills
  • Case Evaluation
  • Decision-making capabilities
  • Claims Investigation
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Critical Thinking
  • Team Collaboration
  • Active Listening
  • Decision-Making
  • Professionalism

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Crew Member

Dairy Queen Grill & Chill
06.2024 - 09.2024

Subrogation Specialist

Wilber Group
12.2022 - Current

PRODUCTION SUPPORT

WILBER GROUP
10.2022 - 12.2022

Warehouse Shipper

Taylor Printing & Office Supply
04.2021 - 08.2022

High School Diploma -

Normal Community High School

Institute of Cosmetology, Inc
Kimberly Aguirre Nova