Xavier Claude
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am flexible individual who speaks French and Spanish fluently who is comfortable working from home and in a professional office/hybrid setting.
Overview
9
9
years of professional experience
Work History
Property Damage Adjuster & Subrogation Specialist
Progressive Insurance Company
Denver , CO
2021.06 - Current
- Performed comprehensive investigations, including interviews with claimants, witnesses, and experts, assessing damages and evaluating coverages to ensure proper and claims handling. Handled an average of 90 simultaneous claims while providing impactful and efficient customer service.
- Subrogation Special Project: Participated in special Subrogation Project by utilizing exceptional Property damage claim handling skills. Efficiently reviewed, claims and submitted arbitration contentions resulting in the recovery of liability payments owed to Progressive from claimant carriers. Achieved personal recovery of $500,000 in outstanding payments within a span of 6 months.
Sales and Customer Service
HomeAdvisor
Golden , CO
2020.07 - 2021.06
- Consistently achieved sales targets by conducting over 150 successful outbound sales calls per day, leading to $100,000 in revenue for the year 2020.
Personal Banker 1 & 2
Wells Fargo Bank
Thornton & Denver , CO
2015.10 - 2020.06
- Managed a multilingual/international book of business of over 50 active and new clients while generating over $1 Million of loan volume yearly including bringing over $2.5 Million of investments under management to the private bank in 12 months
- Managed Wells at Work program at the Denver Main Branch and over 15 participants during 2 years conducting over 20 classes p/year in English and Spanish.
Education
Bachelor of Arts - History & Minor Economics
University of Colorado
DenverAssociate of Arts - Hospitality Management
Valencia Community College
Orlando, FLSummer Program -
Beijing Language & Culture University
Beijing, ChinaSkills
- Multilingual Customer Service & Problem Solving
- Coverage & Liability Investigations
- Efficient Risk Assessment
- Critical Thinking & Problem Solving
- Negotiation & Rapport Building
- Data Analysis & Implementation
- Subrogation & Arbitration
- Analytical Thinking
- Time Management & Setting Appropriate Time Bound Expectations
- Coachable & Able to Use feedback for personal result implementation
- Accustomed to collaborating with a variety stakeholders, vendors, agents, legal representatives
Internships and Prior Work Experience
- Merrill Lynch - Personal Wealth Management Internship - London UK - 02/2010
- Charter Communications - Product Development Internship - Denver, CO - 2011
Awards & Work Accomplishments
- Progressive Insurance - Recognized on various occasions for fraud identification and accurate claims handling
- Wells Fargo - Downtown District Credit Champion, 11/2015, 04/2020
- NCAA Div. II Waterski National Champion, 2003
Languages
Spanish
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Property Damage Adjuster & Subrogation Specialist
Progressive Insurance Company
2021.06 - Current
Sales and Customer Service
HomeAdvisor
2020.07 - 2021.06
Personal Banker 1 & 2
Wells Fargo Bank
2015.10 - 2020.06
Bachelor of Arts - History & Minor Economics
University of Colorado
Associate of Arts - Hospitality Management
Valencia Community College
Summer Program -
Beijing Language & Culture University
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