Kristen M. Sannito
Yorkville,IL
Summary
Dynamic Medical Assistant and Clinical Manager with over 29 years of comprehensive experience in healthcare, specializing in Orthopedics, ASC Surgery Centers, and Revenue Cycle Management. Proven track record of enhancing team performance through the development of clinical knowledge and decision-making skills, ensuring high standards of patient care and operational efficiency. Committed to leveraging extensive expertise to contribute to the growth and success of a forward-thinking department. Passionate about fostering a collaborative environment that drives excellence in healthcare delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Clinics and Revenue Cycle Operations
Fox Valley Orthopedics
Geneva, IL
07.2025 - Current
- Developed and implemented strategic initiatives to enhance patient care and operational efficiency.
- Led cross-functional teams to streamline workflows and improve service delivery processes.
- Mentored staff in best practices for orthopedic care and patient management techniques.
- Analyzed performance metrics to drive continuous improvement in clinical operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Purchasing/DME Manager/Revenue Cycle Manager/Project Manager/Clinical Operations Manager
Fox Valley Orthopedics
08.2022 - Current
- Oversaw inventory and purchasing operations for DME department across 8 clinical sites, driving efficiency in resource management.
Directed inventory management and procurement activities within the DME department, ensuring seamless operations across 8 locations.
Managed teams responsible for inventory and purchasing within the DME department, enhancing operational performance at 8 clinical facilities. - Streamlined DME inventory processes to improve operational efficiency and support financial objectives in ASC.
- Oversaw project management activities to establish a new clinical and therapy facility, ensuring alignment with organizational goals.
- Managed a team of 21 employees in the revenue cycle department during EMR system implementation.
Oversaw claims workflows and insurance enrollment strategies to enhance efficiency.
Directed surgical billing and coding operations for clinics and ASCs to optimize revenue. - Visco/injections helped decrease spending, and inventory costs.
- Reviewed and implemented new job descriptions to help with overhead and workflow in departments.
- Implemented and organized inventory for ASC, helped with cost savings, and worked with vendors for rebates and discounts.
- Helped reduce inventory spending, and waste. Organized and cleaned all locations to help with inventory management.
- Led team in optimizing inventory management and procurement processes for durable medical equipment.
- Developed training programs to enhance staff knowledge on product specifications and compliance standards.
Clinical Manager
Barrington Orthopedic Specialists
Schaumburg, IL
03.2020 - 08.2022
- Oversaw daily operations of 60-person clinics, ensuring efficient service for approximately 1,500 patients weekly.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Directed comprehensive management of nursing services and patient care operations, ensuring adherence to safety protocols and quality assurance standards.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Developed, implemented, revised and evaluated policies and procedures.
- Regularly evaluated employee performance and provided feedback.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Managed MRI reception and Front desk staff
- Reviewed operational policies and recommended solutions and changed to medical director.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed and organized all DME, clinical and office supplies for Purchasing and inventory.
- Developed and implemented patient care protocols to enhance operational efficiency.
- Oversaw staff training programs to ensure compliance with industry standards.
Clinical Supervisor/Medical Assistant
Northwestern Medicine Orthopedics
Warrenville, IL
10.2015 - 02.2020
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Developed and adjusted work schedules for clinical staff.
- Provide ongoing case management to all patients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes.
- Responded to crisis situations with a calm and professional approach to optimize support. Worked with a nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
- Implement new policies and educate staff on changes.
- Monitored, analyzed and corrected staff performance and worked with the nurse manager to raise standards of practice.
- Provide clinical support for Orthopedic surgeons, provide surgical discussions, and education to patients. Support and supervise several clinics and locations, work in multiple provider clinics, and help with development of new locations.
- Developed, implemented, revised and evaluated policies and procedures.
- Supply and inventory management of medical supplies, medications.
Office Manager
Cardiac Surgical Associates Inc.
Downers Grove, IL
09.2014 - 10.2015
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel, managed patients accounts and drove productivity improvements.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established and developed a highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Improved customer satisfaction scores through application of superior conflict resolution and problem solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Scheduled surgeries for cardiac surgeon, referrals, insurance authorization
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Lead Medical Assistant
DuPage Medical Group Orthopedics
Naperville, IL
04.2013 - 08.2014
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Supported and helped with the merger of the orthopedic group.
- Participated in meetings with administration for budget, goals, and strategies for development.
- Oriented and trained new staff on proper procedures and policies.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Managed inventory, and ordering of medical supplies
- Scheduled surgical procedures, obtain referrals, insurance authorizations, medical clearance, submitted surgical cases.
- Managed clinical staff, schedules, and primary role for surgeons.
Lead Medical Assistant
M&M Orthopaedics
Naperville, IL
02.2008 - 04.2013
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Oriented and trained new staff on proper procedures and policies.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
- Participated in Continuous Quality Improvement (CQI) activities.
- Supported and lead role in orthopedic surgeon clinic.
- Attended required training, education and meetings.
- Managed staff, schedules, provided lead role in clinics.
Education
Bachelor of Science - HealthCare Leadership
University Of St. Francis
Joliet, IL08-2027
Associate Degree - Medical Assisting Administration
Davenport University
Merrillville, IN01-1998
High School Diploma - undefined
Thornton Fractional South
Lansing, IL01-1992
Skills
- Teamwork / Collaboration
- Problem Solving
- Organizational Skills
- DME inventory/Breg Vision
- Purchasing inventory
- EPIC/Athena/Radix software
- Envi Inventory for clinic/ASC
- Revenue Cycle/billing/Coding
- Decision-making
- Verbal and written communication
- Strategic planning
- Relationship building
Affiliations
AAOE
Certification
Certification Super User Athena
Timeline
Director of Clinics and Revenue Cycle Operations
Fox Valley Orthopedics
07.2025 - Current
Purchasing/DME Manager/Revenue Cycle Manager/Project Manager/Clinical Operations Manager
Fox Valley Orthopedics
08.2022 - Current
Clinical Manager
Barrington Orthopedic Specialists
03.2020 - 08.2022
Clinical Supervisor/Medical Assistant
Northwestern Medicine Orthopedics
10.2015 - 02.2020
Office Manager
Cardiac Surgical Associates Inc.
09.2014 - 10.2015
Lead Medical Assistant
DuPage Medical Group Orthopedics
04.2013 - 08.2014
Lead Medical Assistant
M&M Orthopaedics
02.2008 - 04.2013
Associate Degree - Medical Assisting Administration
Davenport University
High School Diploma - undefined
Thornton Fractional South
Bachelor of Science - HealthCare Leadership
University Of St. Francis