Kristen Schiavone
Portola,CA
Summary
Driven Project Manager with a proven track record at Plumas Sierra Rural Electric, adept in procurement and technical support. Excelled in negotiating with suppliers and leading Coaxial Cable Plant operations, enhancing ISP customer satisfaction. Skilled in CRM database management and problem-solving, significantly contributing to company goals through effective communication and productivity.
Overview
20
20
years of professional experience
Work History
Project Manager
Plumas Sierra Rural Electric
05.2004 - Current
- Procurement - Facilitates telecommunication materials such as routers, switches, software, modems, outdoor enclosures, and various construction materials needed to build, maintain and expand local ISP. Primary responsibilities include researching key suppliers, negotiating purchase agreements, and ensuring all products and materials meet company standards
- Technical Support - Provide first and second level tech support to ISP customers.
- Coax Plant Manager – Duties include 24/7 monitoring of a Coaxial Cable Plant. Lead manager in the management of outages, upgrades, tech support and BBX database management.
- Records Management – Supervises and maintains customer records and contracts.
- Data Collection specialist – Provides reporting of PST customer data to various departments such as the board of Directors, the mapping department, and Engineering department.
- Maintenance Window Coordinator – Coordinates the scheduling, and customer notification process for Maintenance Window notifications to commercial internet customers within specified notification window.
- CRM Specialist - Currently act as the lead for three Customer Relationship Management databases. Work closely with staff to create new employee on boarding for each database, provided training and basic technical assistance to staff and maintain the integrity of the data and perform audits to ensue reporting is accurate.
Education
High School Diploma -
Encina High School
Sacramento, CA06.1992
Skills
- Excellent Problem Solving Skills
- Team Work - Diligently works to establish good working relationships with peers to ensure everyone's success
- Analytical - Always looking for ways to improve process and streamline work
- Excellent Communication Skills - External and Internal Customer Service
- Punctual and Dependable
- Computer Literacy
- Leadership
Additional Information
I enjoy giving back to my community and was an active member and president of the local high school boosters club. I was also an active member of the Portola Rotary Club and was club president for two consecutive years.
Timeline
Project Manager
Plumas Sierra Rural Electric
05.2004 - Current
High School Diploma -
Encina High School
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