Kristen Shaner
St Louis,MO
Summary
Energetic and comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and cats and peace of mind of owners.
Hard working, reliable worker with eagerness to learn and join a team with the same love and ambition I do towards the care of animals and owners a like.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Veterinary Assistant
VCA Bal-Coeur
10.2024 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assist in anal gland expressions, blood draws, and TPR.
- Answer phones and help when CSR is short staffed.
CSR
VCA
08.2021 - 02.2023
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Assisted customers with setting appointments, special order requests and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Provided primary customer support to internal and external customers.
Vet Assistant
ASPCA
02.2012 - 04.2013
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Removed partially exposed foreign objects from skin and feet.
- Educated clients on post-surgical care and nutrition.
- Made sure animals came out of surgery well by monitoring breathing and temperatures.
- This job was with the state of Mississippi spay and neuter rig also traveled to Louisiana with the same team.
Vet Assistant
Dr. Maher
05.2009 - 11.2011
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Assisted with oral medications on all equine and domestic breeds when needed.
- Restrain animals during procedure such and standing castrations and vaccinations.
- Shave and prep for surgery.
- Tattoo animals after spays.
- Monitor animal before, during, and after surgery.
Education
GED -
Northwest Community College
Southaven Mississippi09.2009
Skills
- Patient Recordkeeping
- Animal Feed Preparation
- Appointment Scheduling
- Preventive Care
- Customer Service
- Patient Care Monitoring
- Vital Signs Measurement
- Problem Resolution
- Basic Animal Care
- Patient owner and employee communication
- Attention to Detail
Timeline
Veterinary Assistant
VCA Bal-Coeur
10.2024 - Current
CSR
VCA
08.2021 - 02.2023
Vet Assistant
ASPCA
02.2012 - 04.2013
Vet Assistant
Dr. Maher
05.2009 - 11.2011
GED -
Northwest Community College
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