Kristen Shepard
Scottsdale,AZ
Summary
Extensive experience in the hospitality industry. Skilled in customer service, effective communication, and upselling strategies. Committed to teamwork and ensuring operational efficiency to boost sales and enhance the guest experience. Sales professional with proven track record in kiosk sales and customer service. Adept at engaging customers and upselling through personalized interactions and effective sales strategies. Collaborative team player with focus on achieving results and adapting to dynamic retail environments. Bring enthusiasm and eagerness to learn new skills. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
13
13
years of professional experience
Work History
Bartender
Pub Rock Live
Scottsdale, AZ
01.2025 - 01.2026
- Prepared and served a variety of beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in inventory management, tracking stock levels of spirits and mixers.
- Engaged with customers to create a welcoming atmosphere and promote specials.
- Handled cash transactions accurately while ensuring compliance with bar policies.
- Developed knowledge of drink recipes and industry trends to improve offerings.
Waitress/Bartender
El Dorado Bar and Grill
Scottsdale, AZ
09.2023 - 10.2025
- Provided exceptional customer service to enhance guest satisfaction.
- Upsold daily specials, contributing to increased sales through effective communication skills.
- Managed multiple tables efficiently, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to coordinate orders and special requests effectively.
- Maintained cleanliness of dining area and adhered to health and safety standards.
- Developed strong relationships with regular customers, fostering a welcoming environment at the restaurant.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Manager/Bartender
Carlsbad Tavern
Scottsdale,AZ
11.2012 - 03.2023
- Supervised bar staff to ensure efficient service during peak hours.
- Developed and maintained seasonal cocktail menu to enhance guest experience.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Managed inventory levels, ordering supplies to prevent shortages and reduce waste.
- Implemented cost control measures to optimize profitability without sacrificing quality.
- Resolved customer complaints promptly, fostering a welcoming atmosphere for patrons.
- Collaborated with management on promotional events to increase foot traffic and sales.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Education
No Degree - Art
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Montgomery High School
Santa Rosa, CA06-2002
Skills
- Decades of customer service experience
- Highly reliable and punctual
- Team player attitude and outgoing personality
- Strong multitasking and eager to lend a hand
- Patience and tolerance with firm knowledge on state laws
- Professional appearance and welcoming smile
- Suggestive selling and confidence on product quality
Timeline
Bartender
Pub Rock Live
01.2025 - 01.2026
Waitress/Bartender
El Dorado Bar and Grill
09.2023 - 10.2025
Manager/Bartender
Carlsbad Tavern
11.2012 - 03.2023
No Degree - Art
Santa Rosa Junior College
High School Diploma -
Montgomery High School