Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Shepherd

Salisbury,NC

Summary

Dedicated professional with a clean driving record and a safety-focused approach, honed at RSS Transportation. Proven ability to enhance customer satisfaction through effective communication and problem-solving as a Customer Service Representative. Skilled in pre-trip inspections and navigating diverse weather conditions, ensuring operational excellence and passenger safety.

Overview

21
21
years of professional experience

Work History

Bus Driver

RSS Transportation
02.2022 - Current
  • Ensured passenger safety by adhering to all traffic regulations and company policies.
  • Conducted pre-trip inspections to verify vehicle safety and operational readiness.
  • Managed route navigation using GPS systems for efficient travel between stops.
  • Provided excellent customer service by assisting passengers with inquiries and needs.

Customer Service Representative

Mckenzie Sports Products
Salisbury, NC
08.2004 - 08.2009
  • Resolved customer inquiries, ensuring clarity and satisfaction through effective communication.
  • Processed orders efficiently, maintaining accuracy and timely delivery of products.
  • Managed product returns, streamlining processes to enhance customer experience.
  • Collaborated with team members to develop solutions for recurring issues.

Education

High School Diploma -

Stafford High School
Stafford, VA
06.1999

Skills

  • Clean driving record
  • Safety-focused
  • Flexible and adaptable
  • Positive reinforcement
  • Child development knowledge
  • Friendly and respectful
  • Punctual and reliable
  • Attention to detail
  • Coordination and teamwork
  • Caring and responsible
  • Conflict resolution

Timeline

Bus Driver

RSS Transportation
02.2022 - Current

Customer Service Representative

Mckenzie Sports Products
08.2004 - 08.2009

High School Diploma -

Stafford High School
Kristen Shepherd