KRISTEN SIMMONS
Nashville,TN
Summary
As an IT Professional, Kristen is dedicated and resourceful, passionate about technology, and committed to ensuring seamless IT operations. Primary responsibilities include diagnosing and resolving IT problems through effective communication and a methodical approach. One who thrives collaborating with end-users to understand their unique technology needs, delivering tailored solutions, and guiding best practices. Continually staying updated on the latest IT trends and technologies to provide proactive solutions and support to end-users
Overview
12
12
years of professional experience
Work History
IT Support Analyst
Integrative Health Centers
08.2022 - Current
Key Responsibilities
- EHR/EPCS support
- Facilitated EHR training coordination
- Worked with many EHR implementations, including Cerner, EPIC, Meditech, Athena, eClinicalWorks, and NextGen.
- Collaborated with IT members to build out Jira workflows and configuration.
- Tracked IT Hardware using IT Asset Manager.
- Built EHR and Zoom Room reports using Power BI
- Troubleshoot Zoom Rooms & other support needed.
- New hire onboarding/offboarding
- Worked with providers to configure workflow documentation for the EHRs.
- Worked closely with Implementation team to deliver reports and status updates.
IT Support Specialist
PopHealthCare
10.2020 - 08.2021
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Performed walk-throughs for new hires to aid in technological onboarding processes.
Technical Support Specialist
Asurion Insurance Services
05.2019 - 10.2020
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Tennessee Army National Guard 42 Alpha
08.2011 - 05.2016
Education
BBA - Computer Information System With A Minor in BA
Middle Tennessee State University
Murfreesboro, TN12.2020
Skills
- CSS, HTML, JQL, C#, Java Script
- Power BI, Tableau
- Microsoft Office (Excel, Word, PowerPoint,
- Access Database, Outlook, Sharepoint, Teams)
- Jira, Service Now, Intune, AzureAD
- Datto, ConnectWise
- Zoom
- Asset Manager
- Citrix, VPN, and RDP setups
- EHRs (Athena, EPIC, Cerner, eClinicalWorks, NextGen, Meditech, Avatar,Aprima)
Timeline
IT Support Analyst
Integrative Health Centers
08.2022 - Current
IT Support Specialist
PopHealthCare
10.2020 - 08.2021
Technical Support Specialist
Asurion Insurance Services
05.2019 - 10.2020
Tennessee Army National Guard 42 Alpha
08.2011 - 05.2016
BBA - Computer Information System With A Minor in BA
Middle Tennessee State University
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