Kristen Singleton
Lutz,FL
Overview
8
8
years of professional experience
Work History
Purchasing Coordinator
Ripa & Associates
Tampa, FL
08.2025 - Current
- Submit POs for missing or broken parts for the workers out in the field.
- Creating POs for our aggregates department.
- Inventory our loads from haulers.
- Handling plan changes
- Keeping track of the materials we receive daily at our job sites in our software.
- Keeping track of the tickets we receive daily from our haulers.
- Maintaining our system software to be up to date daily with our deliveries.
- Purchasing material
- Communication with our haulers and vendors.
- Time management
- Revising POs to stay up to date with pricing and material quantities.
- Updating records for transactions.
- Paper filing for tickets received from our haulers.
- Receiving in inventory lists from our supervisors out in the field.
Administrator
FL Drywall
Odessa, FL
09.2023 - Current
- Invoicing
- Scheduling
- Making reports
- Subcontractor payroll
- Stocking
- POS and EPOS
- Administrative projects
- Billing
- Connecting with builders
- Warranty
- Data entry
Office Assistant
Legend Roofing
Odessa, FL
07.2023 - 09.2023
- My duties included answering phones and setting appointments.
- I made social media posts to help market the company.
- I am the main point of contact for all the customers, helping them with any questions and concerns they may have.
- I pulled reports and assigned jobs to the salesman.
Customer Service Representative
TurboTax, Intuit
Land O' Lakes, FL
04.2022 - 07.2023
- My responsibilities are to work with customers and to provide them the greatest customer experience to bring them to the best resolution for their reasoning for calling.
- My daily duties are to be actively listening, researching, documenting, and problem-solving.
Customer Service Representative
Florida Coast to Coast Insurance
Lutz, FL
12.2020 - 04.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Office Assistant
Astro Heating and Air Conditioning
Land O' Lakes, FL
01.2019 - 12.2020
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Interacted with customers by phone, email, or in-person to provide information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Developed correspondence letters, memos, and emails.
- Executed record filing system to improve document organization and management.
- Coordinated, scheduled, and arranged business meetings and travel calendars.
Animal Caretaker
Happy Tails Pet Lodge
Land O' Lakes, FL
08.2018 - 01.2019
- Administered medications to animals.
- Kept up with scheduling and managing to feed the animals at the correct time periods.
- Managed groups of animals with outside times.
- Kept animal's kennels and rooming areas cleaned.
- Greeting customers.
- Keeping up with laundry for animals bedding.
- Washing animals and providing them with a refreshing bath.
Cashier/Customer Service
McDonald's
Land O' Lakes, FL
12.2017 - 08.2018
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Checked on dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept drawer balanced by accurately processing cash, credit, and debit payments.
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
Timeline
Purchasing Coordinator
Ripa & Associates
08.2025 - Current
Administrator
FL Drywall
09.2023 - Current
Office Assistant
Legend Roofing
07.2023 - 09.2023
Customer Service Representative
TurboTax, Intuit
04.2022 - 07.2023
Customer Service Representative
Florida Coast to Coast Insurance
12.2020 - 04.2022
Office Assistant
Astro Heating and Air Conditioning
01.2019 - 12.2020
Animal Caretaker
Happy Tails Pet Lodge
08.2018 - 01.2019
Cashier/Customer Service
McDonald's
12.2017 - 08.2018