Kristen Spivey
East Haven,CT
Summary
Highly organized and detail-oriented office professional with over 20 years of experience in providing comprehensive administrative support. Expertise in communication, document processing, and multitasking, with a strong commitment to accuracy, confidentiality, and efficiency. Proficient in JDE, Business Objects, QuickBooks, Microsoft Word, and Excel, with a proven ability to manage multiple deadlines while delivering exceptional support to diverse teams. Seeking a challenging opportunity to leverage decision-making, communication, and problem-solving skills to drive organizational success.
Overview
14
14
years of professional experience
Work History
CASH APPLICATION/ACCOUNTS RECEIVABLE SPECIALIST
ASSA ABLOY
Berlin, CT
03.2022 - Current
- Processes and applies a high volume of customer payments (checks, ACH, wires, and credit cards) daily into the accounts receivable JDE system. Reconcile daily cash receipts and resolve unapplied or misapplied payments. Research and resolve payment discrepancies in collaboration with the credit analysts. Maintain accurate records of all cash application activities. Post adjustments, write-offs, and refunds as approved by management. Responsible for meeting month end closing deadlines, including completion of required reports to senior management in a timely and accurate manner. Help with getting the necessary paperwork for audits. Collect resale certificates from customers. Complete waivers as needed.
MEDICAL FRONT DESK ADMINISTRATOR
NEW ENGLAND RETINA ASSOC
Hamden, CT
02.2020 - 03.2022
- Answer heavy volume of calls, make appointments, confirm appointments, keep patient information up to date, verify insurance, collect copays and old balances, make sure money balances at end of the day, mail new patient paperwork, prep charts, help wherever needed, review resumes with Office Manager for new hires.
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Streamlined front desk operations by implementing new patient intake procedures.
- Assisted with insurance verification and compliance, ensuring accurate billing processes.
- Trained and mentored junior staff on office protocols and customer service standards.
- Enhanced patient experience through effective communication and problem resolution strategies.
- Collaborated with medical staff to ensure seamless communication between departments and patients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
BILLER/CUSTOMER SERVICE REP
O2 SAFE SOLUTIONS
Wallingford, CT
07.2017 - 02.2020
- Answer heavy volume of calls, enter approx. 80-100 work orders per day, update customer list, scan paperwork monthly, enter on call schedule, enter tickets into QuickBooks to be billed monthly, update excel spreadsheet to match invoices, verify pricing, send invoices monthly, meet month & year end deadlines.
- Processed billing statements using proprietary software to ensure accuracy and compliance.
- Managed invoicing procedures, reducing errors through meticulous data entry and verification.
- Coordinated with internal teams to resolve billing discrepancies and improve client satisfaction.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
CUSTOMER SERVICE MANAGER/ORDER PROCESSOR
ZANE’S CYCLES FULFILLMENT CENTER
Branford, CT
05.2012 - 05.2017
- Reviews and processes hundreds of purchase orders a week, answered calls, trained new employees in CS, verified pricing, updated pricing and products, verified shipping method on orders, check out inventory in Ascend, help wherever needed.
- Streamlined communication between departments, ensuring timely resolution of customer inquiries and issues.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
Bachelor’s Degree - Operations Management
Grantham University
Arkansas01-2022
Graduate Certificate - Human Resources
UA Grantham
Arkansas06-2025
Associate’s Degree - Business Administration & Business Management
Grantham University
Arkansas01-2021
Skills
- Ability to work independently and contribute to broader team objectives
- Payment posting
- Multi-Tasking
- Driven and energetic
- Training and development
- Account reconciliation
- Month-end closing procedures
- Customer service support
- Cross-functional team collaboration
- Adjustment posting
- Data entry and management
- Critical thinking
- Microsoft office
- Attention to detail
- Time management
- Quickbooks
- Proactive and Self-motivated
- Purchase orders
- Customer service
- Problem resolution
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Order processing
- Administrative support
- JDE
- Business Objects
Timeline
CASH APPLICATION/ACCOUNTS RECEIVABLE SPECIALIST
ASSA ABLOY
03.2022 - Current
MEDICAL FRONT DESK ADMINISTRATOR
NEW ENGLAND RETINA ASSOC
02.2020 - 03.2022
BILLER/CUSTOMER SERVICE REP
O2 SAFE SOLUTIONS
07.2017 - 02.2020
CUSTOMER SERVICE MANAGER/ORDER PROCESSOR
ZANE’S CYCLES FULFILLMENT CENTER
05.2012 - 05.2017
Bachelor’s Degree - Operations Management
Grantham University
Graduate Certificate - Human Resources
UA Grantham
Associate’s Degree - Business Administration & Business Management
Grantham University