KRISTEN SULLIVAN
Jacksonville,FL
Summary
Operational efficiency expert with 20+ years of experience providing high-level strategic support and streamlining bill processes. Recognized as a trusted partner to executive leadership and branch leadership with a proven ability to anticipate needs, produce results, and impact culture in a fast-paced corporate environment.
Overview
21
21
years of professional experience
Work History
Executive Assistant
Amedisys
11.2017 - Current
- Managed complex calendars for 1 SVP and 7 VPs eliminating conflicts and optimizing time, resulting in 40+ leadership hours saved per month through proactive planning
- Planned annual AVP leadership meetings and quarterly executive sessions featuring team building initiatives that increased engagement scores by 22%
- Developed and executed an AVP initiative to strengthen culture, buy-in, and performance
Operations Support Specialist
Kindred at Home
11.2013 - 11.2017
- Led billing initiatives across FL agencies (28), achieving outstanding bill reduction to under 20% in 70% of agencies
- Created training initiatives for clinician device use, enhancing clinician engagement and retention by 30%
- Assisted with reporting and performance tracking to help leadership monitor operational metrics
Office Manager
SunCrest OMNI Healthcare
11.2011 - 11.2013
- Served as Office Manager for two agencies simultaneously for seven months, while keeping billing days under 20
- Collaborated with sales team to develop and implement a physician order tracking process, ensuring timely follow-up and return of orders by 30%
- Organized and updated employee records, achieving 100% documentation compliance within four months
Office Manager
Senior Home Care
02.2005 - 11.2011
- Successfully trained and onboarded 20+ new office managers without disrupting daily operations, demonstrating strong multitasking and leadership capabilities
- Served as company-wide resource, sharing operational best practices and process improvements with office managers, enhancing efficiency and consistency across locations.
- Travel across Florida to train 40+ clerical staff on operational best practices, standardizing workflows and maintaining care center performance metrics
Education
High School Diploma -
Wolfson High School
Jacksonville, FL06.1996
Skills
- Executive administration
- Meeting Preparation
- Calendar Management
- Travel management
- Expense tracking
- Budget management
- Confidential document handling
- Document creation
- Microsoft Office Suite
- Cross-functional Collaboration
- Projection Coordination
- Executive Communications
Timeline
Executive Assistant
Amedisys
11.2017 - Current
Operations Support Specialist
Kindred at Home
11.2013 - 11.2017
Office Manager
SunCrest OMNI Healthcare
11.2011 - 11.2013
Office Manager
Senior Home Care
02.2005 - 11.2011
High School Diploma -
Wolfson High School